Antoinette Eddings
Irvine,CA
Summary
Dedicated and compassionate healthcare professional with a demonstrated history of delivering exceptional patient care in diverse medical settings. Experienced in collaborating with interdisciplinary teams to ensure optimal treatment outcomes and patient satisfaction. Skilled in fostering patient trust and providing empathetic support in challenging situations. Committed to ongoing professional development and staying abreast of emerging trends and technologies in the medical field. Ready to leverage expertise and passion for healthcare to contribute to the success of your healthcare team.
Overview
29
29
years of professional experience
Work History
Scheduling Coordinator/Dental Assistant
Dr. Keith Tang, DDS
Irvine, CA
08.2011 - Current
- Warmly welcome and assist visitors and patients upon entry to the practice, ensuring a positive and welcoming atmosphere.
- Professionally manage incoming calls, promptly responding to inquiries, routing calls appropriately, and accurately relaying messages.
- Efficiently schedule and adjust patient appointments, optimizing patient care while meeting practice profitability targets.
- Maintain and organize daily, weekly, and monthly calendars to streamline operations and maximize efficiency.
- Establish and meticulously update patient files and records, ensuring accuracy and compliance with regulatory requirements.
- Utilize various technologies including computers, fax machines, and courier services to transmit information and documents as needed.
- Thoroughly review patient charts to ensure completeness and accuracy of medical records.
- Register new patients, furnish necessary paperwork, and ensure all required documentation is completed accurately and promptly.
- Verify insurance coverage and eligibility, facilitating smooth billing processes and minimizing administrative errors.
- Collect copayments and process payments accurately and efficiently.
- Maintain cleanliness and organization of the front desk and reception area to uphold professional standards and enhance patient experience.
- Undertake back office duties as needed, including sterilizing instruments, cleaning exam rooms, handling digital x-rays, and restocking office supplies, contributing to the overall efficiency and functionality of the practice.
Front Office Administrator/ Office Manager
Dr. Leyla Fazeli, DDS
Santa Ana, CA
10.2008 - 08.2011
- Managed front desk operations, including appointment scheduling and payment collection.
- Ensured strict adherence to HIPAA regulations in handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients following established policies and procedures.
- Responded to and managed incoming calls and emails in a prompt and professional manner.
- Cultivated a welcoming environment for patients through consistently exceptional customer service.
- Processed customer payments and billed insurance companies for remaining balances.
- Performed various administrative tasks, such as filing documents, preparing reports, and ordering supplies.
- Gathered medical information, dental health history, and vitals from patients.
- Greeted patients, provided necessary paperwork, and verified insurance information upon arrival.
Front Office / Appointment Coordinator
Newport Urgent Care
Newport Beach, CA
01.2009 - 06.2009
- Managed incoming calls, promptly addressing inquiries from patients and medical offices.
- Facilitated patient check-in and check-out processes, including collecting co-payments.
- Verified insurance coverage for appointments and collected co-payments as necessary.
- Prepared charts for new patients, ensuring completion of all required forms.
- Maintained professional communication with physicians, nursing staff, technicians, and medical assistants to ensure efficient daily operations.
- Assisted in filing medical records and documents, maintaining accurate electronic records.
- Entered insurance information, demographics, and health history into patient database system.
- Provided courteous greetings to patients and visitors, offering assistance and directing inquiries as needed.
- Upheld patient confidentiality and privacy by strictly adhering to HIPAA guidelines.
Service Advisor/ Appointment Coordinator
Costa Mesa Lincoln Mercury
Costa Mesa, CA
01.2006 - 01.2008
- Developed strong relationships with customers by providing exceptional customer service.
- Handled telephone inquiries regarding appointments and work in process.
- Greeted customers and addressed their needs in a professional manner
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Examined records and papers to verify warranty and service contract coverage.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Service Advisor/ Dispatcher
Irvine Lincoln Mercury
Irvine, CA
01.2005 - 01.2006
- Developed strong relationships with customers by providing exceptional customer service.
- Handled telephone inquiries regarding appointments and work in process.
- Greeted customers and addressed their needs in a professional manner.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Created work orders and assigned to correct dispatch boards for technicians or subcontractors.
- Monitored technician's progress and updated job status in system.
Cashier/ Service Receptionist
Beach Lincoln Mercury
Huntington Beach, CA
01.1995 - 01.2005
- Performed basic clerical duties such as filing, copying, faxing, scanning documents.
- Assisted with opening and closing procedures for the office on a daily basis.
- Prepared detailed invoices for services rendered according to company guidelines.
- Assisted with preparing reports related to services rendered by the clinic.
- Scheduled appointments for clients and ensured that all necessary paperwork was completed prior to their arrival.
- Provided excellent customer service to ensure positive client experience.
- Processed payments for services rendered using computerized system or manual ledger bookkeeping methods.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Certificate - CPR
CPR Lady
Irvine, CA01-2023
Certificate - Radiation Safety
California Dental Certification LLC
San Diego, CA01-2019
Certificate - Infection Control
OC Dental Specialists
Tustin, CA01-2018
Certificate - Scheduling Patients
Scheduling Institute
01-2012
Certificate - Dental Assistant Front Office
Coastline Community College
Fountain Valley, CA01-2010
Certificate - Medical Office Management & Billing
Coastline Community College
Fountain Valley, CA01-2009
Certificate - Medical Assistant (Front Office) Internship
Coastline Community College
Fountain Valley, CA01-2009
Certificate - Medical Terminology
Coastline Community College
Fountain Valley, CA01-2009
Skills
- Proficient in using Dental Software / Microsoft Word Software
- Schedule and confirm appointments/ Greet patients
- Answer/ handle high volume phone calls
- Knowledge of PPO and HMO dental insurances
- Create patient files/ input patient data
- Present treatment plans/ make financial arrangements
- Submit pre-authorizations/ Specialty Referrals for various specialists
- Prepare and Obtain/ verify dental insurance benefits
- Submit insurance claims / Trace insurance claims
- Order office supplies
- Collect and post payments to accounts
- Calling in prescriptions
Timeline
Scheduling Coordinator/Dental Assistant
Dr. Keith Tang, DDS
08.2011 - Current
Front Office / Appointment Coordinator
Newport Urgent Care
01.2009 - 06.2009
Front Office Administrator/ Office Manager
Dr. Leyla Fazeli, DDS
10.2008 - 08.2011
Service Advisor/ Appointment Coordinator
Costa Mesa Lincoln Mercury
01.2006 - 01.2008
Service Advisor/ Dispatcher
Irvine Lincoln Mercury
01.2005 - 01.2006
Cashier/ Service Receptionist
Beach Lincoln Mercury
01.1995 - 01.2005
Certificate - CPR
CPR Lady
Certificate - Radiation Safety
California Dental Certification LLC
Certificate - Infection Control
OC Dental Specialists
Certificate - Scheduling Patients
Scheduling Institute
Certificate - Dental Assistant Front Office
Coastline Community College
Certificate - Medical Office Management & Billing
Coastline Community College
Certificate - Medical Assistant (Front Office) Internship
Coastline Community College
Certificate - Medical Terminology
Coastline Community College
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