Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Languages
References
Timeline
Generic

Antoinette Fisher

ALBUQUERQUE,NM

Summary

Adept at streamlining office operations and enhancing workflow efficiency, I leveraged my proficiency in QuickBooks and exceptional communication skills at Renal Medicine Associates to significantly improve billing processes. As a bilingual multitasker, I consistently achieved project objectives, demonstrating a strong ability to resolve complex issues and foster collaborative team environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Chavez Grieves
Albuquerque, NM
09.2023 - Current
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Facilitated communication between different departments within the organization.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Conducted research on various topics as requested by management.
  • Developed and maintained filing systems for confidential documents and records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.

Receptionist

Romero Family Medicine
Albuquerque, NM
02.2023 - 08.2023
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Answered and directed incoming calls using multi-line telephone system.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Scheduled and confirmed appointments.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Responded to inquiries from internal staff members regarding office operations.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors and provided them with assistance.

Administrative Assistant/Enchantment Medical Billing

Enchantment Counseling
Albuquerque , NM
08.2020 - 09.2021
  • Remote work, assisting with various administrative tasks, including scheduling, faxing, data entry
  • Customer support for billing and scheduling for Enchantment Counseling Services as well
  • Working In Microsoft Teams to communicate with various Providers and coworkers
  • Created job ads for Enchantment
  • Created various flyers for different events
  • Assisted in recruitment outreach to prospective employees
  • Conducted interviews for hiring prospective employees
  • Requested prior authorizations for billing purposes and services
  • Worked closely with Medical Providers to ensure all data is entered for billing and appointment codes are correct.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated with Providers and clients for appointments, meetings and conferences.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.

Accounts Payable/AR Billing Specialist/Collections Specialist

Renal Medicine Associates
Albuquerque, NM
02.2016 - 10.2016
  • Bookkeeping and accounting systems and completed data entry with accuracy and efficiency. Systems Include; Solana, Bookeo, Quickbooks
  • Researched and resolved accounts payable discrepancies
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals
  • Composed effective accounting reports summarizing accounts payable data
  • Created daily and weekly cash reports for accounting management
  • Scanned and filed correspondence regarding accounts paid
  • Coverage as needed for front desk
  • Precisely completed appropriate claims paperwork, documentation, and system entry
  • Assisted in the maintenance of medical charts and/or electronic medical record
  • Verified patients' eligibility and claims status with insurance agencies
  • Diligently filed and followed up on third party claims
  • Managed collections claim for unpaid bills against the estates of debtors
  • Accurately posted and sent out all medical claims
  • Identified and resolved patient billing and payment issues
  • Evaluated patients' financial status and established appropriate payment plans
  • Updated patient financial information to guarantee accuracy
  • Compiled and tracked outstanding balances owed to medical facilities
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Worked in payer websites to follow up on claims in: Availity, Presbyterian, UHC EDI, NM Medicaid Portal, Authenticare Palco NM, CMS
  • Studied and analyzed denied claims as well as partial payment. Corrected coding errors
  • Communicated with patients, healthcare service providers, and the insurance firms and took necessary actions based on their feedback or responses.
  • Recovered claims pending information and submitted necessary documentation
  • IHS Referrals , called different Indian Health Service Agencies to obtain referrals that were needed for billing process.

Medical Front Office Coordinator

Medical Rehabilitation Center of NM
Albuquerque, NM
07.2008 - 05.2014
  • Scanned documentation and filed in the EHR database
  • Organized forms, made photocopies, filed records, and prepared correspondence and reports
  • Reviewed and updated patient correspondence files and scheduling database
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
  • Assisted with receptionist duties including; coordinating luncheons with pharmaceutical Representatives, patient scheduling, answering phones.
  • Maintained a clean reception area, including lounge and associated areas
  • Managed wide variety of customer service and administrative tasks to resolve patient issues quickly and efficiently
  • Ensured superior customer experience by addressing patient concerns, demonstrating empathy, and resolving problems on the spot
  • Insurance Verification
  • Pre-certified radiology procedures

Education

General Education Certificate -

CNM
Albuquerque, NM

Some College (No Degree) - Information Technology

DeVry University
Online

Skills

  • Customer and client relations
  • Office supply management
  • Travel arrangements
  • Document preparation
  • Team player
  • Excellent time management skills
  • Conflict Management
  • Bilingual
  • Exceptional communication skills
  • Adept multitasker
  • Office support
  • Creative problem solver
  • Trusted keyholder
  • QuickBooks, MS Windows, and Excel proficient
  • Quick learner
  • Understanding medical terminology
  • Scheduling
  • Task prioritization
  • Microsoft Word
  • Professional and mature
  • Data entry documentation
  • File organization
  • Typing proficiency

Education and Training

Albuquerque, NM

Contact

ALBUQUERQUE, NM 87120

Languages

Spanish
Professional

References

References available upon request.

Timeline

Administrative Assistant

Chavez Grieves
09.2023 - Current

Receptionist

Romero Family Medicine
02.2023 - 08.2023

Administrative Assistant/Enchantment Medical Billing

Enchantment Counseling
08.2020 - 09.2021

Accounts Payable/AR Billing Specialist/Collections Specialist

Renal Medicine Associates
02.2016 - 10.2016

Medical Front Office Coordinator

Medical Rehabilitation Center of NM
07.2008 - 05.2014

General Education Certificate -

CNM

Some College (No Degree) - Information Technology

DeVry University

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Antoinette Fisher