Antoinette Fleming
Baton Rouge,LA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Krispy Kreme
05.2017 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Office Assistant
Residential Contractors
02.2014 - 01.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC05.2027
GED -
Istrouma High School
Baton Rouge, LA05.2007
Skills
- Personnel Scheduling
- Program Optimization
- Inventory Control
- Room Breakdown
- Training and Development
- Policy Development and Enforcement
- Inventory Tracking and Management
- Hiring and Onboarding
Timeline
Assistant General Manager
Krispy Kreme
05.2017 - Current
Office Assistant
Residential Contractors
02.2014 - 01.2017
BBA - Business Administration And Management
Strayer University
GED -
Istrouma High School