Antoinette Flournoy
Fort Worth
Summary
Seasoned Regional Supervisor highly effective at communicating goals and inspiring employees to achieve challenging objectives in high-volume environments. Strengths include project, program and conflict management. Pursuing a new professional opportunity with room for advancement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Regional Supervisor of Patient Escort Services
Veterans Administration Outpatient Clinic
02.2020 - Current
- Achieving guest satisfaction objectives, and to ensure company standards are being achieved for VA stakeholders, employee satisfaction, payroll, scheduling, Supervising a staff of 28+ employees and maintaining great quality service for all of the North Texas Veterans Administrations
- I am responsible for overseeing the recruiting and training management of supervisors at all locations
- I am responsible for the end of the month documentation that is required by the veteran administration contract holders that include budgeting, inventory and current projects and promotions
- I give instructions to the staff on how to handle situations that occur within the VA and I handle all complaints from veterans and/or staff so that we can maintain smooth operations.
Package Handler/Sorter
FedEx Ground
11.2019 - 12.2020
- My job consists of compiling, scanning, sealing and loading various packages before they are delivered
- I place items into packages, confirming packaging labels and lifting and loading heavy packages into the trucks.
Patient Transport Supervisor
Veterans Administration Outpatient Clinic
09.2019 - 01.2020
- 8 years of supervisory experience
- Regularly supervised a crew of 7 employees
- Managed daily bookkeeping
- Solely responsible for day to day operations
- Creating work schedules to ensure coverage
- Training patient escorts for hire
- Demonstrated excellent people skills in both client and employee relationships
- Handle patient complaints to satisfaction.
- Collaborated with other supervisors to maintain consistency in policies and procedures across all transportation teams within the organization.
House Supervisor on site
Mustang Creek Estates Residential Assisted Living & Memory Care
12.2018 - 09.2019
- I am a Supervisor at the Burleson location where I assist and take care of senior citizens with dementia and Alzheimer disease
- I Supervise a staff of eight on three different shifts and maintain schedules for them as well
- I also take care of thirteen senior citizens and assist them with their daily care/duties and manage their medications
- I assist with feeding the seniors and help keep their surroundings clean when they have accidents.
Certified Medical Assistant/ Office Manager
Dr. Manuel C.Pecana Office
11.2017 - 05.2019
- I worked with two doctors at two different facilities, my duties were inclusive of: overseeing the completion of various administrative tasks within a medical office, managing patient records, handling payrolls, billings and office budgets and hiring and training administrative personnel.
Real Estate Professional Assistant
Simply Pro Services
01.1996 - 12.2018
- Profiling and Locating Properties for Clients, Answering Office Phones in the office and out in the field
- Contracting/Negotiating of Sales, tax preparation, Customer Service pertaining to seller and buyer
- Documenting and handling of funds during closing transactions.
Certified Clinical Medical Assistant
CITIMED
08.2018 - 10.2018
- This is where I did my internship after finishing my studies at Fortis College
- I took care of the needs of the patients and carried out any orders the doctor may have
- My duties included taking vitals signs, drawing blood, room prep, rooming patients, Injections, labs, EKG, super billing, handling patient records, INS Exams, assisting the physicians with exams and administering medications.
Education
CERTIFIED CLINICAL MEDICAL ASSISTANT -
FORTIS COLLEGE
Grand Prairie, TX08.2018
High school diploma or GED -
Duncanville High School
Duncanville, TX05.1988
Skills
- Memory Care
- EMR Systems
- Experience Administering Injections
- Patient Care
- Vital Signs
- Laboratory Experience
- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports
- Knowledge of medical terminology specific to understanding medical diagnosis and procedures adequate to communicate clinical staff instructions to patients
- Ability to schedule medical appointments in a clinical setting
- Ability to work independently in achieving a wide variety of duties and performing patient support work
- Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
- Skilled in customer service with the ability to identify and address customer concerns, and if needed refer situation/ event to the appropriate staff officials to ensure a satisfactory resolution
- Workload prioritization
- Training and mentoring
- Employee Motivation
- Operations Management
Accomplishments
- Collaborated with team of 26 in the development of Patient Escorts.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved excellent feedback through effectively helping with customer relations.
- Supervised team of 26 staff members.
- Supervisor of the year award for 4 years.
Certification
- Certified Clinical Medical Assistant (CCMA)
- BLS/CPR
Timeline
Regional Supervisor of Patient Escort Services
Veterans Administration Outpatient Clinic
02.2020 - Current
Package Handler/Sorter
FedEx Ground
11.2019 - 12.2020
Patient Transport Supervisor
Veterans Administration Outpatient Clinic
09.2019 - 01.2020
House Supervisor on site
Mustang Creek Estates Residential Assisted Living & Memory Care
12.2018 - 09.2019
Certified Clinical Medical Assistant
CITIMED
08.2018 - 10.2018
Certified Medical Assistant/ Office Manager
Dr. Manuel C.Pecana Office
11.2017 - 05.2019
Real Estate Professional Assistant
Simply Pro Services
01.1996 - 12.2018
CERTIFIED CLINICAL MEDICAL ASSISTANT -
FORTIS COLLEGE
High school diploma or GED -
Duncanville High School
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