Hi, I’m
Antoinette Forcine
M
Jacksonville,FL
It is never too late to be what you might have been.
George Eliot
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
years of professional experience
1
Certification
Work History
Allegis Group - TEKsystemsJacksonville, FL
Time and Expense Associate
01.2022 - 04.2023
Job overview
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
- Processed new employee paperwork and entered information into payroll system.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Managed payroll for temporary, hourly and salaried employees.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
Ally FinancialJacksonville, FL
Client Service Associate
10.2022 - 01.2023
Job overview
- Analyzed delinquency resolutions to offer customer highest repayment solutions.
- Maintained governmental regulations while achieving ultimate customer satisfaction for repeat payment commitments.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
One Call Care ManagementJacksonville, FL
Claims Generalist, Intermediate
10.2021 - 10.2022
Job overview
- Identify, research and resolve billing variances for provider and member travel.
- Inbound call center providing information and account management customer service.
- Completed timely billing cycles per federal regulations.
- Reduced loss ratios through accurate and prompt processing of claims.
- Reviewed files and other documents to obtain information to respond to requests.
Dept of Homeland SecurityJacksonville, FL
Transportation Security Officer
06.2018 - 10.2021
Job overview
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Operated security equipment for screenings using hand wands and X-ray machines.
- Upheld strong customer service standards while completing screenings.
Verizon WirelessPeoria, IL
Inventory Manager/ Customer Service Rep
09.2002 - 04.2017
Job overview
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Created and enforced policies and procedures for entire logistics team.
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
Woodruff High School
High School Diploma
05.1989
Illinois Central College
Some College (No Degree) from Accounting Studies / Associate
Skills
- Exceeding Customer Expectations
- Verbal and Written Communication
- Excellent Written and Verbal Communication
- Payment Processing
- Building Customer Relationships and Loyalty
- Critical Thinking
- Resolution Oriented
- Flexibility/Trainable
Certification
- Notary Public License - 2022
- Licensed Florida Real Estate Associate - 2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Service Associate
Ally Financial
10.2022 - 01.2023
Time and Expense Associate
Allegis Group - TEKsystems
01.2022 - 04.2023
Claims Generalist, Intermediate
One Call Care Management
10.2021 - 10.2022
Transportation Security Officer
Dept of Homeland Security
06.2018 - 10.2021
Inventory Manager/ Customer Service Rep
Verizon Wireless
09.2002 - 04.2017
Woodruff High School
High School Diploma
Illinois Central College
Some College (No Degree) from Accounting Studies / Associate
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