Antoinette Fort
San Francisco,CA
Summary
Compassionate and dedicated case management professional with extensive experience conducting comprehensive client assessments and developing individualized care and service plans. Skilled in fostering positive client relationships, coordinating community resources, and achieving measurable improvements in client well-being. Strong communicator with proven success in housing stability, homelessness prevention, and cross-agency collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager-Level 3
St. Vincent de Paul Society of San Francisco
San Francisco, CA
01.2025 - 12.2025
- Conduct comprehensive client assessments to determine eligibility for housing and support services.
- Develop and monitor individualized service plans aligned with community resources.
- Maintain accurate case documentation in compliance with regulatory standards.
- Manage a caseload of 25 clients, ensuring timely follow-ups and measurable progress.
- Adjust care plans based on client feedback and evolving needs.
Problem Solving Specialist
St. Vincent de Paul Society of San Francisco
San Francisco, CA
11.2023 - 07.2024
- Assisted homeless adults with move-in cost assistance, back rent, deposits, and essential furnishings.
- Provided ongoing case management, employment support, and linkage to community resources.
- Collaborated with partner agencies to ensure long-term housing stability.
Housing Service Coordinator
ABODE Services
San Francisco, CA
12.2020 - 10.2023
- Advocated for formerly incarcerated and homeless clients to access housing subsidies and financial assistance.
- Engaged landlords to explain program benefits and maintain successful housing placements.
- Supported participants in achieving stability through ongoing case management and resource navigation.
Housing Specialist
ABODE Services
San Francisco, CA
11.2019 - 12.2020
- Secured affordable housing for families using a harm-reduction approach.
- Conducted monthly home visits to assess stability and provide supportive resources (food, employment, etc.).
- Fostered and maintained positive landlord relationships and updated housing databases.
Housing Associate
Homeless Prenatal Program
San Francisco, CA
05.2017 - 10.2019
- Facilitated housing placements for low-income families by removing financial barriers.
- Advocated for families in legal and housing rights matters.
- Coordinated with Seasons of Sharing and other partners on client case management.
- Led housing triage and workshops focused on housing readiness strategies.
Housing Case Manager
Homeless Prenatal Program
San Francisco, CA
09.2011 - 05.2017
- Supported families experiencing homelessness through case management and housing access.
- Developed individualized service plans addressing barriers to housing and employment.
- Maintained detailed records, service notes, and progress documentation.
- Handled challenging client situations with empathy and professionalism.
Education
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City College of San Francisco
San Francisco, CASkills
- Achieved improved client satisfaction through effective case management and advocacy Facilitated access to critical resources, resulting in enhanced client outcomes Strengthened community partnerships to better serve client needs
- Achieved successful resolution of crises through proactive problem-solving techniques Enhanced team collaboration to address challenges effectively Improved response times to critical incidents, resulting in increased stakeholder satisfaction
- Achieved improved client satisfaction through effective housing navigation and support services Enhanced service accessibility by implementing streamlined processes for client referrals Fostered collaborative relationships with community organizations to broaden service offerings
- Achieved successful program coordination and client assessments through effective resource management Enhanced client satisfaction by streamlining assessment processes Improved program outcomes by implementing strategic coordination efforts
- Achieved timely project delivery through effective prioritization of tasks Enhanced team performance by implementing structured time management strategies Drove successful outcomes by aligning project goals with efficient scheduling
- Documented case details meticulously to facilitate effective case management and review
- Achieved enhanced project visibility and efficiency through effective use of Salesforce Clarity One Improved team collaboration and communication by integrating system features Delivered consistent support to users, resulting in increased satisfaction and productivity
Certification
Drug and alcohol certificate graduated in 2015 from city College of San Francisco community health help worker training program graduated back in 2007
Timeline
Case Manager-Level 3
St. Vincent de Paul Society of San Francisco
01.2025 - 12.2025
Problem Solving Specialist
St. Vincent de Paul Society of San Francisco
11.2023 - 07.2024
Housing Service Coordinator
ABODE Services
12.2020 - 10.2023
Housing Specialist
ABODE Services
11.2019 - 12.2020
Housing Associate
Homeless Prenatal Program
05.2017 - 10.2019
Housing Case Manager
Homeless Prenatal Program
09.2011 - 05.2017
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City College of San Francisco