Antoinette Freeman
College Park,Georgia
Summary
Highly motivated and experienced professional with a diverse background in customer service, operations coordination, and flight safety. Adept at maintaining calm in high-pressure situations, ensuring regulatory compliance, and enhancing customer satisfaction. Seeking to leverage my expertise in a dynamic role within the customer service industry.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Southwest Airlines
07.2023 - 08.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Ensured safety and comfort of customers onboard aircraft.
Operation Communications Coordinator
Newrest
08.2022 - 07.2023
- Analyzed processes to identify inefficiencies and suggested improvements.
- Ensured client directives were accurately followed.
- Assisted in project management by creating assignments, tracking progress, and resolving issues.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
- Maintained message consistency across channels to fully support short- and long-term communications goals.
General Assistant
Robert Half Staffing Agency
09.2020 - 08.2022
- Title Filing- Organized titles in file cabinets by scan date.
- Lien Releases- Reviewed and processed lien release requests for closed accounts.
- Data Entry Clerk- Transferred data from paper formats to computer systems.
- Customer Service Representative- Provided customer support, processed orders, and handled returns.
- Warehouse Merchandiser- Managed inventory levels and product displays.
- Picker/Packer- Selected merchandise from shelves and prepared items for shipping
- Administrative Assistant- Supported the efficient operation of an office by performing a variety of clerical tasks
Sr. Client Service Advocate
Bank of America
11.2018 - 09.2020
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients'' expectations.
- Answered incoming calls regarding IRA accounts and provided exceptional customer service.
- Performed maintenance on IRA accounts, including openings, closings, and withdrawals.
- Educated customers on various IRA options offered by Bank of America.
- Delivered personalized assistance by understanding each client''s unique needs and preferences.
- Educated clients on product features, benefits, and usage guidelines; empowering them to make informed decisions.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Verbal and written communication
- Public Speaking
- Emergency Procedures
- Cultural Awareness
Timeline
Flight Attendant
Southwest Airlines
07.2023 - 08.2024
Operation Communications Coordinator
Newrest
08.2022 - 07.2023
General Assistant
Robert Half Staffing Agency
09.2020 - 08.2022
Sr. Client Service Advocate
Bank of America
11.2018 - 09.2020
Associate of Arts - Business Administration And Management
University of Phoenix