Antoinette Freeman
College Park,GA
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
7
7
years of professional experience
Work History
Autonomous Vehicle Driver Trainer
ManpowerGroup
08.2025 - Current
- Assist in training new drivers on safety practices and operational protocols.
- Coach employees on best practices, providing constructive feedback to support their professional growth.
- Collaborate with management to align training initiatives with organizational goals.
- Conduct daily vehicle operations and data collection, driving 4–8 hours per day with a strong focus on safety and compliance
- Support autonomous vehicle missions by performing basic software operation tasks and fulfilling varied in-vehicle and field support roles
- Document operational metrics and delivered clear written and verbal feedback to engineering teams to support continuous improvement
Field Operations Associate
Serve Robotics
06.2025 - 08.2025
- Executed end-to-end commercial deliveries using Serve autonomous robots across assigned markets
- Provided on-site field support for autonomous robots, serving as the primary point of contact for operational issues and incidents
- Assisted with deployment, retrieval, and repositioning of robots to and from active markets
- Contributed to the development and refinement of operational processes and safety routines for robot deployment
- Supported product development and quality assurance initiatives through testing, validation, and issue reporting
- Delivered structured feedback on product performance, tools, and features to engineering and development teams for iteration
- Acted as a liaison between Serve, merchants, customers, and external stakeholders to resolve issues and support partnerships
- Assisted with day-to-day operational decision-making, resource prioritization, and execution of test plans
Flight Attendant
Southwest Airlines
07.2023 - 08.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Ensured safety and comfort of customers onboard aircraft.
Operation Communications Coordinator
Newrest
08.2022 - 07.2023
- Analyzed processes to identify inefficiencies and suggested improvements.
- Ensured client directives were accurately followed.
- Assisted in project management by creating assignments, tracking progress, and resolving issues.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
- Maintained message consistency across channels to fully support short- and long-term communications goals.
General Assistant
Robert Half Staffing Agency
09.2020 - 08.2022
- Title Filing- Organized titles in file cabinets by scan date.
- Lien Releases- Reviewed and processed lien release requests for closed accounts.
- Data Entry Clerk- Transferred data from paper formats to computer systems.
- Customer Service Representative- Provided customer support, processed orders, and handled returns.
- Warehouse Merchandiser- Managed inventory levels and product displays.
- Picker/Packer- Selected merchandise from shelves and prepared items for shipping.
- Administrative Assistant- Supported the efficient operation of an office by performing a variety of clerical tasks.
Sr. Client Service Advocate
Bank of America
11.2018 - 09.2020
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to deliver exceptional service and meet clients' expectations.
- Answered incoming calls regarding IRA accounts and provided exceptional customer service.
- Performed maintenance on IRA accounts, including openings, closings, and withdrawals.
- Educated customers on various IRA options offered by Bank of America.
- Delivered personalized assistance by understanding each client's unique needs and preferences.
- Educated clients on product features, benefits, and usage guidelines; empowering them to make informed decisions.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ07.2018
Skills
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Attention to detail
- Punctual and reliable
- Verbal and written communication
- Team building
- Conflict resolution
Timeline
Autonomous Vehicle Driver Trainer
ManpowerGroup
08.2025 - Current
Field Operations Associate
Serve Robotics
06.2025 - 08.2025
Flight Attendant
Southwest Airlines
07.2023 - 08.2024
Operation Communications Coordinator
Newrest
08.2022 - 07.2023
General Assistant
Robert Half Staffing Agency
09.2020 - 08.2022
Sr. Client Service Advocate
Bank of America
11.2018 - 09.2020
Associate of Arts - Business
University of Phoenix