Antoinette Gonzales

• Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
• Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
• Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
• Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
• Streamlined workflow processes for increased productivity through effective team collaboration and organization.
• Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
• Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
• Contributed to company growth by consistently meeting or exceeding performance targets within the title department.
• Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
• Communicated with customers to resolve common title issues.

• Mange / execute new and existing banquets and events.

• Mange payments, refunds, cancellations, and rescheduling bookings.

• Conduct new and recurring contracts, facility tours, marketing for hall rentals by.

• Supervise crew on installations and assist with event setups/ breakdowns.

• Manage Events Calendar, respond to calls and emails regarding rentals.

• Coordinate Staffing and (including security).

• Guide and assist clients in achieving their event vision and consult with them to.

• Maintain open communication with other office members to coordinate logistics.

• Maintained a safe and clean facility, ensuring a positive environment for all users.
• Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
• Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
• Enhanced participant enjoyment by creating and implementing diverse recreational activities.
• Provided Customer Service Liaison for Event Service,

Department Responsible for class registrations, event
payment & deposits.

• Administrative assistance for multiple areas throughout the Community Services department.
• Hospitality and transportation for visiting artists who perform at the Lewis family playhouse.
• Community Outreach activities, Maintain facility wide calendar.
  Responsible for incoming phone calls.

• Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
• Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
• Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.

• Provided support to an escrow officer by assisting with customer service and administrative duties related to opening, processing and closing escrow transactions.
• Order payoff statements, homeowner's association statements and documents.
• Prepared escrow required documents i.e. vesting amendments, deeds,preliminary changes of ownership reports,

re-conveyances, etc.
• Packaged signed loan documents and processes funding conditions to lender.
• Answered phones & customer service
other clerical functions/duties as
assigned.