Antoinette Green
Inglewood,CA
Summary
Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in difficult environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained in and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as professional.
Overview
13
13
years of professional experience
Work History
Call Center Support
AAMCOM Answering Service
07.2011
- Provided commercial and healthcare call center support, provided commercial and healthcare contact center support, private answering service.
Customer Support Specialist
Amazon
09.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Property Appraiser
BKL Appraisals
08.2011 - Current
- Measuring properties, updated completed appraisals to reflect subsequent damage, improvements, or other conditional changes, verified reasonable valuations with compliance to federal and state regulations, bank policies, and industry standards.
Warehouse Associate
Amazon
10.2020 - 12.2021
- Pulled, filled, packed, and set up orders to prepare for delivery or pickup, packed, unpacked, and marked stock items using identification tag, stamp, or electronic marking tool, collected and packaged items to successfully fulfill orders, printed requests and collected stock location orders to maintain inventory control, organized and transported pallets to warehouse locations to maintain organized inventory areas.
Education
High School Diploma - General
Gardena High School
Gardena, California06.1986
Skills
- Excellent multitasking skills across platforms
- Knowledge of HIPPA guidelines
- Excellent problem-solving skills
- Task Prioritization
- Customer relation
- Call Center Support
References
Excellent references upon request.
Timeline
Customer Support Specialist
Amazon
09.2022 - Current
Warehouse Associate
Amazon
10.2020 - 12.2021
Property Appraiser
BKL Appraisals
08.2011 - Current
Call Center Support
AAMCOM Answering Service
07.2011
High School Diploma - General
Gardena High School