Antoinette Guess
Inkster,MI
Summary
Offers excellent communication and practical problem-solving skills and eager to learn and grow within hands-on work environments. Brings ability to quickly grasp essential techniques to ensure tasks are completed efficiently.
Overview
13
13
years of professional experience
Work History
Critical Infrastructure Services
Securitas Security Services
04.2023 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
Direct Care Worker
Domus Vita Inc.
05.2017 - 07.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Aircraft Interior Cleaner
Prospect Airport Services
03.2015 - 07.2017
- Improved the overall appearance of aircrafts by meticulously cleaning and sanitizing sitting areas, carpets, and overhead compartments.
- Promoted a positive company image through professional appearance, punctuality, and courteous interactions with clients.
- Trained new employees in company procedures and best practices, promoting consistency in service quality across the team.
Line Worker
Fedrated Logistics
01.2015 - 09.2015
- Assisted quality assurance by visually inspecting items and removing defect parts.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Kept work area clean, neat and organized, which prevented accidents, mishaps and misplaced tools.
Childcare Assistant
Sunshine & Rainbows Preschool
01.2012 - 05.2014
- Supervised free play and other activities to keep children safe.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Education
High School Diploma -
John Glenn High School
Westland, MI2014
Skills
- First aid and safety compliance
- Goal-oriented mindset
- Team collaboration
- Customer service
- Client relationship building
- Conflict resolution
Timeline
Critical Infrastructure Services
Securitas Security Services
04.2023 - Current
Direct Care Worker
Domus Vita Inc.
05.2017 - 07.2018
Aircraft Interior Cleaner
Prospect Airport Services
03.2015 - 07.2017
Line Worker
Fedrated Logistics
01.2015 - 09.2015
Childcare Assistant
Sunshine & Rainbows Preschool
01.2012 - 05.2014
High School Diploma -
John Glenn High School