Antoinette Hamilton
Everett,WA
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Chief Executive Officer
Nefertiti Holistic's
08.2020 - Current
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Directed market expansions to propel business forward, meet changing customer needs.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Directed technological improvements, reducing waste and business bottlenecks.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Monitored key business risks and established risk management procedures.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Contribution Accountant/Pension Processor
Zenith American Solutions
08.2018 - 07.2020
- Provided excellent service and attention to customers when face-to-face or by phone.
- Created new programs that resulted in increasing productivity and employee satisfaction.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Handled all delegated tasks, including recording hourly contributions and administering pension benefits for 3 different trust.
- Answered over 50 calls and 40 emails per day to assist with customer questions and concerns.
- Assisted in negotiation of union contract renewal.
- Defined strategies and created plan to achieve ambitious operational objectives.
- Handled day-to-day accounting processes to drive financial accuracy
- Recorded deposits, reconciled monthly bank accounts and tracked expenses
- Supported management by processing invoices and documents with consistent on-time delivery
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Developed monthly, quarterly and annual profit and loss statements and balance sheets
Warehouse Associate
Emerald Grace Online Store
09.2017 - 12.2017
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Checked packages and merchandise for damage and notified vendors
- Performed inventory control, such as counting, and stocking merchandise
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners
- Conducted regular inspections and audits to check quality and verify inventory levels
- Labeled products, rotated stock and fronted merchandise for appealing display
- Managed timely and effective replacement of damaged or missing products
- Updated manuals to reflect amending of rates, rules or regulations
- Consistently lifted materials weighing as much as 40 pounds
Claims Recovery Specialist
Southeastrans Inc
05.2017 - 09.2017
- Entered numerical data into databases timely and accurately.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Obtained scanned records and uploaded them into database.
- Processed 800 claims per hour.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Communicated with providers to insure understanding of clean claims and ensure timely payout.
Non-Commissioned Security Officer
S.A.F.E Management- Superbowl Crew
12.2016 - 02.2017
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Monitored and reported suspicious activities to local authorities.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Denied entrance to building to unauthorized persons.
- Screened 500-1000 visitors and/or employees daily for weapons and contraband.
- Maintained accurate security records.
Financial Service Specialist III
Department of Social and Health Services
05.2013 - 09.2016
- Collected information about clients through interviews, observation, and tests.
- Completed over 30 interviews/eligibility reviews daily.
- Determined eligibility for state funded programs and assistance.
- Conducted chemical dependency program orientation sessions.
- Attended all program staff meetings, treatment reviews, IEPs and other agency meetings as necessary.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Trained new team members on applying due diligence procedures and regulatory mandates.
- Audited and documented all processes and procedures.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth
- Developed and maintained database of financial records for clients
- Followed all company policies and procedures to deliver quality work.
Energy and Weatherization Specialist
Snohomish County Energy and Weatherization
01.2009 - 05.2013
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Added new material to file records and created over 10 new records daily.
- Reviewed and updated client correspondence files and scheduling database.
- Assisted with receptionist duties, file organization and research and development.
- Served as liaison between customers, management and vendors.
- Built long-term customer relationships and advised customers on energy saving.
- Determined eligibility for state funded grants.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proved successful working within tight deadlines and fast-paced environment
- Paid attention to detail while completing assignments
Collection Agent
Receivable Performance Management
08.2005 - 01.2009
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Collected and processed payments
- Performed skip tracing
- Placed over 100 calls daily.
Massage Practitioner
Ashmead College Student Clinic
08.2004 - 11.2005
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments
- Maintained client treatment records and designed long-term care programs for return customers
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques
- Evaluated client conditions to recommend appropriate massage therapy methods
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers
- Provided clear, concise instructions to clients to prepare for massage services
- Collaborated with physical therapists and other medical professionals to provide holistic care
- Provided custom massage treatments to clients, tailored to individual needs and preferences
- Performed sanitization tasks to keep massage environment clean and safe
- Maintained accurate and up-to-date client records
Education
Associate of Science - Human Services
Everett Community College
Everett, Washington2012
No Degree - Massage Practitioner
Ashmead College
Seattle, WA09.2015
Skills
- Business Planning
- Business Start up
- Cash Management
- Consulting
- Regulatory Compliance
- Operational Leadership
- Financial Management
- Administrative Leadership
- Public Relations
- Account Management
- Policy Updates
- Operational Oversight
Timeline
Chief Executive Officer
Nefertiti Holistic's
08.2020 - Current
Contribution Accountant/Pension Processor
Zenith American Solutions
08.2018 - 07.2020
Warehouse Associate
Emerald Grace Online Store
09.2017 - 12.2017
Claims Recovery Specialist
Southeastrans Inc
05.2017 - 09.2017
Non-Commissioned Security Officer
S.A.F.E Management- Superbowl Crew
12.2016 - 02.2017
Financial Service Specialist III
Department of Social and Health Services
05.2013 - 09.2016
Energy and Weatherization Specialist
Snohomish County Energy and Weatherization
01.2009 - 05.2013
Collection Agent
Receivable Performance Management
08.2005 - 01.2009
Massage Practitioner
Ashmead College Student Clinic
08.2004 - 11.2005
Associate of Science - Human Services
Everett Community College
No Degree - Massage Practitioner
Ashmead College
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Accounting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Nefertiti Holistic's LLC
- Unarmed Guard
- Non-Commissioned Security Officer
- Massage Practitioner
- CPR and First Aid
Quote
They don't care how much you know, until they know how much you care.
unknown
Accomplishments
- Collaborated with team of 3 in the development of Triple Moon Manifestation Events Organization.
- Opened and Operated a 9 month pop-up shop downtown Seattle for Nefertiti Holistic's.
- Promoted from Contribution Accountant to Pension Processor at Zenith American Solutions.
- Appointed member of the Bargaining team that collaborated in the development of mandated training and an efficient pay scale at Zenith American Solutions.
- Appointed to be a Zenith union steward representative.
- Appointed DSHS respect ambassador in which I collaborated with a team of 20 to create presentations on the implementation of new policies and procedures.
- Promoted to temporally administer childcare benefits at DSHS and to Financial Specialist III.
- Appointed member of hiring committee at DSHS.
- Promoted from File Clerk to Energy and Weatherization Specialist II.
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