Antoinette Hayes
South Orange,NJ
Summary
Hardworking and passionate job seeker with strong customer and organizational skills. Need to obtain and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Retired
Nette's Family Child Care
12.2009 - 08.2019
- Observed children to proactively identify issues with emotional or physical development and worked with parents to address the concerns.
- Collaborate and build productive relationships with parents and staff in reference to the children physical, emotional, and intellectual needs.
- Organized activities and developed curriculum to maximize the children abilities.
- Coach and guide staff in handling of activities and supplies.
- Made financial decisions and supervised the business spending to reduce material losses and maximize profits.
- Collaborated with the state, accounting and other professionals to review and maintain compliance with regulations.
- Oversaw business-wide changes to modernize procedures and organization.
Teller Supervisor
Summit Bank
01.1998 - 01.2008
- Assisted customers with banking needs and inquiries.
- Generated, processed and approved monthly expense reports.
- Reconciled monthly statements and differences.
- Processed applications for new accounts, including loan payments, check cashing, withdrawals and transfers.
- Developed strong interpersonal relationship with the team to ensure daily tasks were completed accurately.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist customers and staff.
Bank Teller
United Jersey Bank
01.1989 - 01.1998
- Identified customer needs ans provided information on new products and services.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer at the end of each shift and resolve all discrepancies.
- Tracked, recorded and reported store transactional information and special requests.
- Removed damaged currency from circulation.
- Built and strengthened customer relationships by providing high level of customer service assistance.
Retail Sales Associate
Haynes Department Store
01.1991 - 01.1994
- Greeted customers and helped with questions, and purchases.
- Engaged in friendly conversation with customer to better understand their individual needs.
- Maintained clean floor, straightened merchandise displays, and restocked or reorganized products for presentable condition.
- Checked pricing, scanned items, applied discounts, labeled items and arranged products according to size and color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Certificate of Achievement - SBDC
Kean University
Union, NJ01.2018
Certificate of Completion - Small Business Administration And Management
Essex County College
Newark, New Jersey01.2017
Skills
- Strong customer service skills, time management and organizational skills
- Certified with Program for Parents
- Certified in CPR/First Aid
- Employee Motivation and Performance
Timeline
Retired
Nette's Family Child Care
12.2009 - 08.2019
Teller Supervisor
Summit Bank
01.1998 - 01.2008
Retail Sales Associate
Haynes Department Store
01.1991 - 01.1994
Bank Teller
United Jersey Bank
01.1989 - 01.1998
Certificate of Achievement - SBDC
Kean University
Certificate of Completion - Small Business Administration And Management
Essex County College
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