Antoinette Hayes
Baton Rouge,LA
Summary
Enthusiastic Individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethics and strive for excellent organizational skills to any settings.
Overview
9
9
years of professional experience
Work History
Community Services Caseworker
Merakey
Baton Rouge, LA
01.2023 - Current
- Advised clients regarding available social benefits or entitlements, including housing, education, and employment.
- Actively participated in developing strategies to address challenging behaviors, demonstrating our involvement and problem-solving skills.
- Educated communities about local resources available for those facing economic hardship or homelessness.
- Provided referrals to outside agencies or organizations when needed, based on individual client assessment results.
- Provided referrals to outside agencies or organizations when needed, based on individual client assessment results.
- Collaborated with other agencies to ensure continuity of care for clients across multiple settings.
- Counseled clients on personal issues, such as family problems, substance abuse, and mental health concerns.
- Assisted in developing programs designed to meet the needs of specific populations within the community.
- Acted as a liaison between families, schools and other community service providers.
- Participated in interdisciplinary team meetings to discuss treatment plans for individual cases.
- Advocated on behalf of clients who are unable to speak up for themselves due to language barriers or disability status.
- Developed and implemented case plans with clients, outlining goals and objectives for service delivery.
Housing Program Specialist
Start Corporation
Baton Rouge, LA
05.2021 - 01.2023
- Communicated with housing managers and rental agencies on behalf of clients.
- Verified assets and income for applicants.
- Educated clients on lease and rental agreements.
- Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies.
- Assisted clients with permanent housing transitions.
- Found affordable housing options for people and families.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Responded to complaints and members' inquiries to improve service delivery.
- Formed partnerships to increase awareness of housing for economic competitiveness.
- Assisted patients in receiving high-quality, appropriate care with best possible results.
- Documented plans, findings and results and submitted to employers and insurance carriers.
- Implemented property inspection procedures to maintain compliance with housing codes.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
Program Director
AMAS Incorporation
Brooklyn Park, MN
09.2019 - 05.2020
- Oversaw daily operations of program functions.
- Managed program operations and provided strategic leadership for workers.
- Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
- Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
- Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
- Designed and implemented standard operating procedures in various departments for optimal efficiency.
- Increased program effectiveness by implementing strategic operational improvements.
- Developed and monitored budgets for program.
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
- Managed residency program operations while providing leadership to residents and faculty members.
- Created comprehensive progress reports on programs to show progress.
- Recruited and hired top-level employees with expertise in , adding depth and talent to highly skilled team.
- Verified accuracy of programming logs and conformance with rules and regulations guided by the state of MN.
Field Supervisor
Special Needs Unlimited
Baton Rouge, LA
05.2017 - 09.2019
- Supervised staff and client's interactions with a caseload of 18 clients plus staff.
- Monitor service provision to individuals supports as outline in the CPOC. Maintain client contacts and observation of service provision as outline by HCBS.
- Complete all state regulated documentation on staff as it relates to client's visits.
- Complete quarterly reviews of assigned caseload.
- Attend quarterly and annual CPOC meetings for clients.
- Reviewed all progress reports and documentation to ensure compliance with CPOC.
- Processed time-sheets for payroll and preparation for billing.
- Completed new hire orientation (16 Hours) and facilitate training as scheduled.
Case Manager/Mental Health Professional
People Incorporated
Minneapolis, MN
05.2015 - 04.2017
- Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
- Counseled patients individually and in group sessions.
- Collected client information through interviews, observations and tests.
- Referred clients to external resources for additional support.
- Created client treatment plans based on assessments and goals.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Documented service plans, treatment reports and progress notes.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Education
Bachelor of Science - Business Management/Administration
University of Phoenix
Baton Rouge, LA10.2009
Master of Science - Mental Health Counseling
University of Southwest
Hobbs, NMSkills
- Supervision
- Case Management
- Team building
- Analytical
- Computer skills
- Customer service
- Emotional awareness
- Treatment plans knowledge
- Patient assessment
- Progress evaluations understanding
- Applications
- Rehousing
- Multitasking
- Conflict resolution
Timeline
Community Services Caseworker
Merakey
01.2023 - Current
Housing Program Specialist
Start Corporation
05.2021 - 01.2023
Program Director
AMAS Incorporation
09.2019 - 05.2020
Field Supervisor
Special Needs Unlimited
05.2017 - 09.2019
Case Manager/Mental Health Professional
People Incorporated
05.2015 - 04.2017
Bachelor of Science - Business Management/Administration
University of Phoenix
Master of Science - Mental Health Counseling
University of Southwest