Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Antoinette Hicks

Antoinette Hicks

Patient Experience Coordinator
west palm beach,FL

Summary

I am a very outgoing person I have years of experience in customer service as well as sales. I aim to please to make sure the job is done correctly as well as being on time. I have insurance verification experience in the dental field as well as a little in the health care field .. I am cpr certified as well as an licensed expanded Functionist . I have dealt with very happy customers to very unhappy customers I know how to deal with very difficult situations. While at the dental office I collected payments as well as inputting them into the system. I also called and verified health insurance to make sure the patient was covered as well as seeing how much the patient was covered for. I also have experience in medical record keeping charting dental charting sterilization and cleaning the dental office as well as explaining the hippa law to the patients. I am very punctual responsible and reliable. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Patient Experience Coordinator

Aspen Dental
04.2024 - Current
  • Improved patient satisfaction by addressing concerns promptly and efficiently.
  • Collaborated with interdisciplinary teams to identify areas for improvement in the patient experience process.
  • Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
  • Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
  • Conducted regular audits on patient feedback data, implementing necessary changes to improve overall satisfaction levels.
  • Trained Office managers for other locations
  • Collect Co-Payments
  • Verified patient’s insurance
  • Balance The Finances every day

Lead Home Physical Therapy Coordinator

Fyzical Therapy and Balance Center
04.2021 - 04.2024
  • Coordinated patient schedules to optimize clinic efficiency.
  • Improved patient outcomes by developing individualized therapy plans.
  • Assisted therapists with treatment implementation, enhancing patient recovery.
  • Managed clinic operations for streamlined patient care.
  • Facilitated communication between therapists and patients, optimizing therapy sessions.
  • Coordinated insurance claims processing to expedite reimbursements.
  • Improved resource allocation by analyzing patient flow and capacity.
  • Enhanced patient satisfaction by resolving appointment scheduling conflicts.

Guest Service Representative

Spring Hill Suites
01.2018 - 11.2018
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

expanded functionist

Tender care dental
West Palm Beach, FL
01.2015 - 04.2015
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Reviewed and updated client correspondence files and scheduling database.
  • Added new material to file records and created new records.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Accurately recorded treatment information in patient records.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Worked closely with patients before, during and after dental procedures.
  • Quickly and thoroughly set up trays and sharpened instruments.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Finalized sales and collected necessary deposits.

Retail seasonal

The Loft
Wellington, FL
10.2014 - 01.2015
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Answered questions regarding the store and its merchandise.

At Home mortgage assistant

Home buyers assistance
Grand Blanc, MI
07.2010 - 02.2011
  • Completed customer searches to generate new leads.
  • Responded to telephone and in-person requests for information.
  • Contacted satisfied customers to offer additional services.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Prepared sales contracts.
  • Set up calendar with customer birthdays and other special events for personal touch.

OR steralization cleaner

Jani King
Flint, MI
11.2009 - 02.2010

Cleaning and Steralizing the o r rooms as well as as cleaning the locker rooms mopping sweeping as well as cleaning the offices.

Admissions/externship Coordinator

International health and beauty
Fort Lauderdale, FL
09.2008 - 04.2009
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Answered and quickly redirected up to 60 calls
  • Processed client rebate reconciliation, reporting and check requests.

Education

High School Diploma - undefined

Quincy Senior High School
Quincy, IL
2003

Certified Expanded functionist - dental

Dental assistant Academy of the palm beaches
Lake Worth, FL
2014

Skills

  • Exceptional communication skills
  • Quick learner
  • Proficient in cash management
  • Local/state health laws knowledge
  • Credit card processing
  • Exceptional communication skills
  • Trusted key holder
  • Driven
  • Personable
  • Talented salesperson
  • Home and recreational insurance sales

  • Maintains confidentiality
  • Independent worker
  • Works well under pressure
  • Dental terminology knowledge
  • Patient charting
  • Flexible
  • 95 WPM typing speed

Additional Information

The gaps in my employment indicated that I was a stay at home mom at the time 

Timeline

Patient Experience Coordinator

Aspen Dental
04.2024 - Current

Lead Home Physical Therapy Coordinator

Fyzical Therapy and Balance Center
04.2021 - 04.2024

Guest Service Representative

Spring Hill Suites
01.2018 - 11.2018

expanded functionist

Tender care dental
01.2015 - 04.2015

Retail seasonal

The Loft
10.2014 - 01.2015

At Home mortgage assistant

Home buyers assistance
07.2010 - 02.2011

OR steralization cleaner

Jani King
11.2009 - 02.2010

Admissions/externship Coordinator

International health and beauty
09.2008 - 04.2009

High School Diploma - undefined

Quincy Senior High School

Certified Expanded functionist - dental

Dental assistant Academy of the palm beaches
Antoinette HicksPatient Experience Coordinator