Jasmine Johnson
Fayette,AL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walmart
05.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Participated in merchandising initiatives to create eye-catching displays that attracted customer attention and boosted sales rates.
- Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
Shift Lead
Sonic
03.2018 - 04.2021
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Collaborated with management to develop strategies for improving overall store operations.
- Performed regular inventory checks to maintain optimal stock levels at all times, minimizing potential shortages or overstock issues.
- Demonstrated strong leadership skills by consistently performing as the go-to person for problem-solving and conflict resolution among team members.
Store Manager
Taco Bell
01.2013 - 02.2017
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Boosted employee morale through recognition programs, fostering a positive work environment that promoted teamwork and collaboration.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Education
High School Diploma -
Fayette County High School
Fayette, AL05.2011
Skills
- Data Entry
- Report Generation
- Product Knowledge
- Call Management
- Scheduling
- Personnel development
- Employee Training
- Team Development
Timeline
Customer Service Representative
Walmart
05.2021 - Current
Shift Lead
Sonic
03.2018 - 04.2021
Store Manager
Taco Bell
01.2013 - 02.2017
High School Diploma -
Fayette County High School