Antoinette Johnson
Milton,FL
Summary
Adept at managing sensitive patient information and enhancing care experiences, as demonstrated at Gastro Health. Skilled in HIPAA compliance and direct patient care, I bring a compassionate approach and a proven track record of improving patient satisfaction and safety. My background also includes significant achievements in streamlining processes and training staff, underlining my dependable and results-driven ethos.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Gastro Health
01.2023 - 02.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Correctional Officer
Century Correctional Institution
08.2022 - 01.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
Patient Care Technician
Santa Rosa Medical Center
07.2022 - 08.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Administrative Clerk I
Escambia County School Board
02.2022 - 04.2022
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Health Technician
Aloa Care Group
09.2021 - 02.2022
- Enhanced patient care by accurately collecting and analyzing health data.
- Coordinated clinical research activities, contributing to advancements in healthcare knowledge and practice methods.
- Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
- Reduced errors in laboratory results by maintaining strict quality control measures.
- Cleaned and sterilized instruments, equipment and surfaces.
Cashier/Customer Service Representative
Tom Thumb Food Stores
02.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked closely with shift manager to solve problems and handle customer concerns.
Mortgage Support Specialist
Aerotek
11.2020 - 01.2021
- Provided exceptional support to mortgage brokers by promptly responding to requests and delivering accurate information on loan statuses.
- Enhanced customer satisfaction by efficiently processing mortgage applications and addressing client inquiries.
- Streamlined loan approval process for quicker results, through diligent document review and verification.
- Maintained up-to-date knowledge on regulations governing the mortgage industry, ensuring compliance throughout daily operations.
- Contributed to the achievement of team targets through consistent input towards monthly goals and maintaining a positive attitude during challenging periods.
Education
Bachelor of Science - Psychology/ Mental Health
Columbia Southern University
Orange Beach, AL07.2027
High School Diploma -
Florida Department Of Education
Pensacola, FL11.2019
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- First aid and safety
- Medical record-keeping
- Direct Patient Care
- HIPAA Compliance
- CPR Certification
Timeline
Patient Care Coordinator
Gastro Health
01.2023 - 02.2024
Correctional Officer
Century Correctional Institution
08.2022 - 01.2023
Patient Care Technician
Santa Rosa Medical Center
07.2022 - 08.2022
Administrative Clerk I
Escambia County School Board
02.2022 - 04.2022
Health Technician
Aloa Care Group
09.2021 - 02.2022
Cashier/Customer Service Representative
Tom Thumb Food Stores
02.2021 - 09.2021
Mortgage Support Specialist
Aerotek
11.2020 - 01.2021
Bachelor of Science - Psychology/ Mental Health
Columbia Southern University
High School Diploma -
Florida Department Of Education