Antoinette Johnson
Florida City,FL
Summary
Dedicated professional with a proven track record of providing exceptional customer service and support at Publix Super Market. Excelled in fast-paced environments, demonstrating strong time management and cash handling abilities. Recognized for enhancing customer satisfaction and fostering positive relationships, showcasing reliability and a commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
Cashier
Publix Super Market at Dunwoody Hall Shopping Center
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Food Runner / Busser/Lobby Attendant
Bakers Cay Resort Curio Collection by Hilton
02.2019 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
Food Runner/ Busser
Playa Largo Resort & Spa - Autograph Collection
05.2016 - 12.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
Drive-Thru Cashier
Burger King
01.2011 - 03.2016
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
Education
Diploma -
Homestead Senior High
Homestead, FL06.2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Order taking
Timeline
Food Runner / Busser/Lobby Attendant
Bakers Cay Resort Curio Collection by Hilton
02.2019 - Current
Food Runner/ Busser
Playa Largo Resort & Spa - Autograph Collection
05.2016 - 12.2018
Drive-Thru Cashier
Burger King
01.2011 - 03.2016
Cashier
Publix Super Market at Dunwoody Hall Shopping Center
Diploma -
Homestead Senior High
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