Antoinette Krist
Virginia Beach,VA
Summary
- Enthusiastic Housekeeping Supervisor successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing 20 housekeepers serving guests in 217-room hotel facility...Enthusiastic about meeting challenging demands in high-volume environments. I am also Bilingual with strong attention to detail... I'm a very
Confident leader experienced in janitorial work & Motivated, trains and manages my team to meet expectations every day. I'm Knowledgeable about chemical handling, safety and cleaning procedures. I have a
History of meeting company goals utilizing consistent and organized practices... am Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm
Organized and dependable and successful at managing multiple priorities with a positive attitude & have a Willingness to take on added responsibilities to meet team goals. I have an Excellent reputation for resolving problems and improving customer satisfaction. I'm also
Very Reliable & Offer excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Shamin Hotels
Virginia Beach, VA
04.2022 - 11.2022
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Lead Cashier
Burlington
Virginia Beach, VA
02.2022 - 04.2022
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Resolved escalated customer disputes with special actions such as discounts.
- Reviewed and resolved differences between accounting information and cash drawer.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Built effective training and coaching strategies to optimize team performance.
- Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
- Trained as Job title and provided back-up coverage to provide customers with optimal support.
- Evaluated professionalism of checkouts every Timeframe and kep team members on top of cleaning tasks.
- Processed checks, cash and credit purchases or refunds.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Oversaw group of 5 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Displayed new stock and rotated existing products.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Developed standard operating procedures.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Office Manager
Steven Custom Painting & More
Virginia Beach, VA
03.2020 - 12.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Maintained CRM database with customer updates and report generation.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Shift Manager
Sonic Drive In
Virginia Beach, VA
03.2019 - 03.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Housekeeper
Red Roof Inn Hotel
724 Woodlake Dr, Chesapeake, VA 23320
06 2023 - 07 2023
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
Housekeeper
Aqua Green
Beach Quarters, 501 Atlantic Ave, Virginia Beach, VA 23451
07 2023 - 08 2023
Housekeeping Supervisor
Founder's Inn and Spa,Tapestry
5641 Indian River Rd, Virginia Beach, VA 23464
04 2024 - 05 2024
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Adhered to safety protocols by enforcing proper equipment usage.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Safeguarded hotel assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Education
N/A - Criminal Justice
University of Phoenix, Virginia Beach
Virginia Beach, VA08.2013
Bachelors - Psychology
San Antonio College
San Pedro Ave,San Antonio, Tx 08.2004
Bachelor's - Psychology
Southern New Hampshire University
01.2027
Skills
Basic Computer
Any kind of cash register
Management Experience:
Restaurant: 4 yrs
Retail: 6 yrs
Hotel: 7 month(housekeeping)
Accounting, Bookkeeping, Payroll, Receptionist, Taxes,
Housekeeping Supervisor: making boards, communicating with Engineering/Maintenance, communicating with guests & resolving problems
Languages
Spanish
Limited Working
Timeline
Housekeeping Supervisor
Shamin Hotels
04.2022 - 11.2022
Lead Cashier
Burlington
02.2022 - 04.2022
Office Manager
Steven Custom Painting & More
03.2020 - 12.2021
Shift Manager
Sonic Drive In
03.2019 - 03.2020
Housekeeper
Red Roof Inn Hotel
06 2023 - 07 2023
Housekeeper
Aqua Green
07 2023 - 08 2023
Housekeeping Supervisor
Founder's Inn and Spa,Tapestry
04 2024 - 05 2024
N/A - Criminal Justice
University of Phoenix, Virginia Beach
Bachelors - Psychology
San Antonio College
Bachelor's - Psychology
Southern New Hampshire University