Summary
Overview
Work History
Education
Skills
Refrences
Languages
Timeline
Generic

Antoinette Laborin

Monrovia

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

15
15
years of professional experience

Work History

Administrative Assistant I

Volunteers of America,
07.2024 - Current
  • Delivered top-notch customer service through quick responses and relationship building.
  • Maintained inventory of office supplies and placed orders.
  • Optimized invoice processing to ensure timely vendor payments and minimize errors.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Care Specialist/Claims Adjudicator

Department of Economic Security/Administration
10.2018 - 07.2023
  • Verified accuracy of customer account information and updated when necessary.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Supervisor

Department of Corrections Perryville
02.2015 - 09.2018
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.

Education

High School Diploma -

Arroyo High School
El Monte, CA
07.1993

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft outlook
  • Customer and client relations
  • Office management
  • Customer relations
  • Invoice processing
  • Multi-line phone proficiency
  • Client relations

Refrences

AVAILABLE UPON REQUEST

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant I

Volunteers of America,
07.2024 - Current

Customer Care Specialist/Claims Adjudicator

Department of Economic Security/Administration
10.2018 - 07.2023

Supervisor

Department of Corrections Perryville
02.2015 - 09.2018

High School Diploma -

Arroyo High School

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