Summary
Overview
Work History
Education
Skills
Timeline
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Antoinette Littlefield

Canonsburg,USA

Summary

Results-oriented professional with expertise in client relationship management and a proven track record of delivering impactful solutions. Skilled in communication and team collaboration, consistently exceeding performance targets and seeking to leverage skills in a dynamic consultative sales role.

Overview

21
21
years of professional experience

Work History

Legal Assistant / Collections Specialist

Law Offices Patenaude & Felix
Canonsburg, PA
08.2016 - Current
  • 100–150 inbound and outbound calls daily while being effective at asking appropriate probing questions, overcoming objections, and maintaining a calm and professional customer service demeanor by using conflict resolution skills
  • Consistently achieved performance goals through skilled negotiation and account management.
  • Drafted court documents, including stipulations and judgments; ensured compliance with FDCPA guidelines.
  • Skip tracing and various research tools to locate debtors and secure settlements or payment plans.

Executive Assistant to President/CEO

E & M Sales, Inc.
San Diego, CA
05.2012 - 07.2016
  • Managed quotes and bids for city agencies on office supply contracts. Reviewed A/R aging reports and issued dunning letters to resolve 60–120 day overdue balances.
  • Collected and processed checks, credit card payments, and deposits; maintained general ledger entries.
  • Provided comprehensive administrative support to the CEO, including calendar and communication management.

Legal Secretary / Team Lead Supervisor

Law Office of David Dufek
San Diego, CA
06.2005 - 04.2012
  • Promoted to Team Lead and supervised a team of 5–10 employees.
  • Negotiated delinquent balances and managed settlements and stipulated agreements.
  • Legal correspondence, pleadings, document requests, and maintained positive team dynamics.

Fleet Lease Account Executive

ADESA San Diego
San Diego, CA
03.2004 - 05.2005
  • Coordinated with internal departments and bank representatives to execute the vehicle auction sales.
  • Managed large financial transactions (including EFTs and cash payments over $50,000).
  • Supported departments in sales, marketing, title, and repossession as needed.

Education

Human Services

Springfield College
San Diego, CA

Skills

  • Microsoft Office Suite / Adobe PDF / SalesForce / Lexis-Nexis / Accurint / Cogent / File Bound
  • Project Management & Team Leadership
  • Creative Problem Solving & Conflict Resolution
  • Database & Records Management
  • Collections, Billing, and General Ledger Posting
  • Legal Document Preparation & Court Filing
  • Excellent Verbal & Written Communication
  • Customer Service & Client Advocacy
  • Adaptability & Time Management

Timeline

Legal Assistant / Collections Specialist

Law Offices Patenaude & Felix
08.2016 - Current

Executive Assistant to President/CEO

E & M Sales, Inc.
05.2012 - 07.2016

Legal Secretary / Team Lead Supervisor

Law Office of David Dufek
06.2005 - 04.2012

Fleet Lease Account Executive

ADESA San Diego
03.2004 - 05.2005

Human Services

Springfield College

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