ANTOINETTE LONG
Windom,US
Summary
Highly detail-oriented Data Entry Clerk with expertise in accurately capturing and managing data from electronic documents into database systems. Proven ability to identify and correct errors, request additional information, and ensure seamless record progression. Skilled in adhering to data integrity, security policies, and regulatory requirements. Utilized strong analytical and organizational skills to maintain high levels of accuracy and efficiency. Demonstrated ability to work independently and manage tasks effectively to ensure timely completion of data entry projects.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Televista
05.2020 - Current
- Receiving inbound calls
- Account authentication
- Data entry- Checked completed work for accuracy and identified additional data or further information needed based on data received and/or previously received.
- Trouble-shooting and help customers with complete step to resolve technical issues
- Creating tickets for service outages
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
Remote Data Entry Case Manager
Remx Temp agency -Mckesson
- Data Entry: Entered patient data into database systems with high accuracy using keyboard.
- Patient Assistance: Conducted outbound calls to physicians' offices for insurance information, application/prescription details, and diagnostics codes. - Verified patient eligibility for financial assistance for cancer medications.
- Coordinated outsourcing of assistance, in-house copay assistance, or in-house coverage at 100%.
- Communication: - Sent follow-up faxes to physicians and letters of qualification to patients.
- Made outbound phone calls to patients and created templates for case notes.
- Verification: Verified data by comparing database records to source documents, correcting errors as needed.
Customer Sr. Experience Expert II
Stericycle
- Receiving inbound calls for physician referrals and scheduling hospital tours and classes
- Searching for doctors for patient by using specialty and/or diagnosis
- Inputting customer demographics into system and asking probing questions
- After locating physician make outbound call to ensure office expect caller’s insurance and office availability before transferring
- As well as providing calls with company disclosure.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Conducted routine outreach to support understanding of policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Inbound Customer Service Representative- Web Support
Etech
- Receiving inbound calls for Verizon, ensuring account verification (CPNI), and assisting customers with forgotten user IDs and reset of passwords
- Helping customers with basic trouble shooting and navigation of the Verizon website
- Data entry was also preformed when an issue was unable to be resolving with trouble ticket bring place and notations to customers account. Answered over 100 plus call plus per shift to meet fast-paced call center demands.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
A&A Agent/ Administrative
Maximus
- Providing support to veterans that needed medical attention
- Placing outbound calls to the physicians’ offices to set up appointments, transportation, and medication refills
- Outbound calls to follower up with Veteran regarding appointments followed up with data entry
- Place outbound calls to inquiry if Veteran still needed appointment and to verify if Veteran qualified for service needed and creating spreadsheet with results.
- Managed approximately 150 incoming calls per day from customers.
- Checked, verified, and transferred data from electronic documents that were received into database systems using keyboard.
United Health Care PDP Customer Service Advocate (Multiple Job Title Handled)
Connextions/ Optum
- Provide exceptional customer service, data entry skills, responding to inquiries and resolving issues efficiently
- Educate customers on healthcare topics, intervene with care providers, and assist with website navigation
- Enter, verify, and transfer data into database systems with high accuracy
- Identify and correct errors, ensuring data integrity and compliance with security policies
- Manage records, set tasks, and ensure seamless progression
- Maintaining monthly call metrics and call quality
Education
Associated Degree in Social Science -
Mountain View College
Dallas, TX08.2024
Leadership Training -
Etech
Dallas, TX01.2017
Diploma -
A. Maceo Smith High School
Dallas, TX05.2006
Skills
- Microsoft Word
- Excel
- Word
- Outlook
- Windows
- Effective Communication(oral and written)
- Customer Service
- Organization
- Data Entry
- Typing
- Ability to follow and understand specific instructions and procedures
- Word Processing
Additionalinformation
- EAST GATE BAPTIZE CHURCH, Summer 2012, PRESENT
- BROTHER BILLS HELPING HAND, Summer 2016, PRESENT
Timeline
Remote Customer Service Representative
Televista
05.2020 - Current
Remote Data Entry Case Manager
Remx Temp agency -Mckesson
Customer Sr. Experience Expert II
Stericycle
Inbound Customer Service Representative- Web Support
Etech
A&A Agent/ Administrative
Maximus
United Health Care PDP Customer Service Advocate (Multiple Job Title Handled)
Connextions/ Optum
Associated Degree in Social Science -
Mountain View College
Leadership Training -
Etech
Diploma -
A. Maceo Smith High School
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