Antoinette Lujano
Avondale,AZ
Summary
Proven track record in enhancing team efficiency and customer satisfaction at Safe Management of Arizona, showcasing strong problem-solving and customer service skills. Excelled in fast-paced environments, achieving significant improvements in operational safety and client trust. Demonstrated reliability and self-motivation, with a knack for mastering new tasks and collaborating effectively.
Overview
5
5
years of professional experience
Work History
Team Member
Safe Management of Arizona
07.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
Tax Preparer
Roy's Tax Service
01.2020 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Maintained compliance by adhering to current tax laws and regulations.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Overnight Stocker
Walmart
12.2023 - 01.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Machine Operator
Silgan Plastics
03.2021 - 01.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
GED -
St. Mary's High School
Phoenix, AZ05.1984
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Following Instructions
- Computer Skills
- Reliability
- Team Collaboration
- Self Motivation
Additional Information
I also know how to drive a forklift.
Timeline
Team Member
Safe Management of Arizona
07.2024 - Current
Overnight Stocker
Walmart
12.2023 - 01.2024
Machine Operator
Silgan Plastics
03.2021 - 01.2022
Tax Preparer
Roy's Tax Service
01.2020 - Current
GED -
St. Mary's High School
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