Antoinette Lumpkin

• Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
• Coordinated with other departments to ensure projects were completed on time and within budget.
• Contacted members on a daily basis to assist with scheduling doctor appointments.

• Delivered thorough and accurate documentation create detailed additions to patients electronic health record.
• Managed incoming calls from patients regarding their medical needs or concerns.
• Organized and tracked patients' appointments, referrals to specialists and follow-up visits.

• Organized patients charts, gathered medical histories, lab results and consents.
• Retrieved medical charts for healthcare staff for filing in medical records .
• Scanned and validated medical records for upload.
• Entered data into electronic health record systems.
• Scanned paper records into digital format.
• Retrieved patient medical records in response to requests from authorized personnel.
• Resolved any discrepancies found in the review process.

Processed medical records for Hedis.

Renamed patients medical record files once received from clinics and hospital.

• Utilized computer software programs to create reports, labels, forms.
• Supported office clerical functions using word processing and other software, email and office machines.

• Organized and maintained filing systems for confidential documents.
• Answered phones in a courteous manner while providing excellent customer service.
• Performed data entry tasks to update customer accounts records.
• Provided administrative support such as scheduling appointments or meetings.
• Scanned documents into digital formats ensuring accuracy of content.

• Answered incoming calls and emails, provided frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats, and emails to facilitate customer service.
• Made outbound calls to obtain account information.