Antoinette Martin
Summary
My background spans from technical support to creative designing underscoring my versatility and attention to detail. I excel in team collaboration, consistently driving projects to successful completion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Ovation Workplace Services
11.2022 - Current
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
Associate
Lowes Home Improvement
08.2021 - Current
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Translator
Freelance
01.2017 - Current
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Researched cultural etiquette and specific use of slang words.
- Attended training programs to improve professional knowledge and interpretation skills.
- Proofread, edited and improved documents of different sizes.
- Assisted foreign language-speaking clients with inquiries.
- Stayed current on new expressions and cultural changes impacting language translation.
Video Editor
Freelance
01.2017 - Current
- Enhanced video quality by applying color correction, grading, and special effects techniques.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.
- Created and reformatted content across various social media and digital platforms.
- Created special effects and transitions to improve overall look and feel of project.
- Generated creative ideas to improve look and feel of projects.
- Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
- Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
Reservation Agent
Uhaul Moving And Storage
05.2021 - 08.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Assistant Department Head
Kroger
12.2020 - 05.2021
- Oversaw the successful completion of critical projects by providing guidance, support, and direction to team members.
- Provided exceptional leadership during times of change or uncertainty, navigating challenges with poise and professionalism.
- Developed strong relationships with other department heads to foster a collaborative working environment for improved results.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Marked-down clearance items and relocated merchandise to proper store areas.
Overnight Grocery Clerk
Kroger
05.2019 - 12.2020
- Improved stock availability by diligently restocking shelves and rotating products to maintain freshness.
- Minimized shrinkage by identifying damaged or expired goods and removing them from shelves according to established guidelines.
- Maintained safe working conditions by identifying potential hazards and reporting them to management promptly.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Barista
Biggby Coffee
09.2018 - 09.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cashier
Stop & Go
07.2018 - 03.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Insurance Agent
Banker's Life
11.2017 - 02.2018
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Political Organizer
LREM
11.2016 - 07.2017
- Collaborated with community organizations in other regions to support state-wide and national outreach initiatives.
- Wrote and distributed informational papers, gave out representative contact information and educated community members about specific issues.
- Spoke at public events, evangelizing for organizational goals and interests.
- Recruited and managed volunteer teams.
Education
Bachelor of Science - Computer Science
Illinois Institute of Technology
Chicago, IL05.2025
No Degree - Computer Science
University of Phoenix
Phoenix, AZ11.2024
Skills
- IT Security Best Practices
- Software Installation
- Customer Service
- Time Management
- Attention to Detail
- Effective Listening
- Adobe Premiere Pro
- Cross-cultural communication
- Team Work
- Staff Management
- Team Supervision
- Problem-Solving
Certification
- CPR/AED and First Aid- American Red Cross- Certified September 29 2024
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Dutch
Professional Working
Thai
Professional Working
Chinese (Cantonese)
Professional Working
Italian
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Desktop Support Technician
Ovation Workplace Services
11.2022 - Current
Associate
Lowes Home Improvement
08.2021 - Current
Reservation Agent
Uhaul Moving And Storage
05.2021 - 08.2021
Assistant Department Head
Kroger
12.2020 - 05.2021
Overnight Grocery Clerk
Kroger
05.2019 - 12.2020
Barista
Biggby Coffee
09.2018 - 09.2019
Cashier
Stop & Go
07.2018 - 03.2019
Insurance Agent
Banker's Life
11.2017 - 02.2018
Translator
Freelance
01.2017 - Current
Video Editor
Freelance
01.2017 - Current
Political Organizer
LREM
11.2016 - 07.2017
Bachelor of Science - Computer Science
Illinois Institute of Technology
No Degree - Computer Science
University of Phoenix
Similar Profiles
Nikki ClaytonNikki Clayton
Logistics Specialist at Glaxo SmithKline (Ovation Workplace Services)Logistics Specialist at Glaxo SmithKline (Ovation Workplace Services)
Mahesh ChintaMahesh Chinta
Civil Engineer at OVATION SERVICES PVT LTD.Civil Engineer at OVATION SERVICES PVT LTD.
George Frank Moorehead IVGeorge Frank Moorehead IV
Bartender/ Trainer at Ovation Food ServicesBartender/ Trainer at Ovation Food Services