Lifestyle Coordinator/Concierge bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding attorney needs, and providing customized solutions to build loyalty. Knowledgeable Guest Service Representative with white glove experience driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Hi, I’m
Antoinette Martinez
Milpitas,CA
Summary
Overview
9
years of professional experience
Work History
Circles
Lifestyle Concierge
09.2022 - Current
Job overview
- Maintained detailed records of all interactions with attorneys for accurate tracking of preferences and information accuracy over time.
- Optimized service delivery through regular feedback collection from attorneys, refining offerings accordingly.
- Enhanced client satisfaction by delivering personalized and timely services for various lifestyle requests.
- Organized memorable events for attorney's, staff and allumni, ensuring attention to detail and successful execution of plans.
- Maximized efficiency with thorough research and resourcefulness in fulfilling attorney needs.
- Attended industry events and conferences to stay informed about emerging trends in the lifestyle concierge space continuously improving the service offering portfolio.
- Collaborated with cross-functional teams to ensure seamless coordination in meeting complex attorney demands.
David’s Bridal
Bridal Stylist
01.2015 - 09.2022
Job overview
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
The Tutors
Art Director/ Instructor
01.2015 - 03.2020
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation
- among students.
- Cultivated a creative learning environment through well-organized studio spaces that encouraged artistic exploration among students.
- Coordinated annual art shows, featuring student work from various mediums including painting, sculpture, photography, and digital media.
- Assisted in developing curriculum aligned with national standards for visual arts education, ensuring comprehensive instruction in various artistic disciplines.
- Mentored young artists by providing personalized guidance on technique refinement, portfolio development, and career opportunities in the art world.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Developed and implemented engaging art lessons for students in grades kindergarten through 12th.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
Education
Chabot CollegeHayward, CA
from Administration of Justice
04.2000
University Overview
- Hayward Adult School – 03/2008
- Chabot College – 1999–2003
- Silicon Valley College – 1991–1994
Silicon Valley College - FremontFremont, CA
from Graphic Art
1994
University Overview
Graphic Art and Publications
Design
Adobe Photoshop
Adobe Ilustrator
Typography
Skills
- Fine Art successfully painted and sold
- Design and layout using Adobe Photoshop, Adobe Illustrator
- Proficient in Microsoft Word and Excel
- PowerPoint, Microsoft Outlook
- Data Entry, ITIL Certified
- Strong organizational skills, excellent writing and communication skills
- The ability to adapt to any work environment both corporate and small business
- Team Player approach and attitude
- Customer Service
- Creative Thinking
Acknowledgements
Acknowledgements
- Number 26 in the country for sales at David’s Bridal.
- Appeared on El Comunidad Show NBC 11, Interview about me and my life as an artist. (copy of interview available)
- Published/Entrant 2010 “Artist Against Rape”, San Francisco California/Oakland California
- Published/Entrant 2012 “Art Takes Times Square”
- Solo Show 2012 Mission Coffee Fremont California
- Designed mock website for Stantec Health and Safety Division/Stantec
- Implemented and designed Christmas cards for various Military branches of service-Stantec.
- Designed layout for reports using In-Design-Stantec
- Custom Logo Design
Managerial Supervisory Skills
Managerial Supervisory Skills
- Provided all word processing for assigned projects, including correspondence, memos, reports, specs.
- Maintained all project-related documentation including electronic and hard copy filing and project file set up.
- Maintain project databases and directories for assigned projects.
- Log and distribute drawings, RFIs, Submittals and other special packages.
- Packaged drawings and other project related materials as needed.
- Oversaw planning orders for sales representatives in regional territories Prioritized own workload; when necessary assume responsibility for coordination with other staff to assist in completing duties in a timely manner.
- Managed escalated issues by delegating certain functions to employees according to their strengths in order to maintain office productivity.
- Fleet management.
- Benefits Administrator
Quantitative skills
Quantitative skills
- Designed mock website for Stantec Health and Safety Division
- Designed Christmas cards for various Military branches of service
- Developed and maintained spreadsheets to track expenses
- Assisted with QA/QC of reports and proposals
- Processing Job set-ups and revisions
- Completed and coordinated financial reports, document review, and expense reports
- Processed direct deposit for payroll
- Maintained and processed inventory, as well as invoiced billing daily and scheduled appointments
- Expedited letters of confirmation, supplied receipts for payment, and new registration
- Negotiated material and supply quotes with vendors
- Updated data base for contracts daily
- Maintained and created new files as needed
Instagram
antoinettemariemartinez_2Timeline
Lifestyle Concierge
Circles
09.2022 - Current
Bridal Stylist
David’s Bridal
01.2015 - 09.2022
Art Director/ Instructor
The Tutors
01.2015 - 03.2020
Chabot College
from Administration of Justice
Silicon Valley College - Fremont
from Graphic Art
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