Antoinette McGee
Canton,MS
Summary
Proven leader with extensive experience in customer service and team management, notably at Ulta, where I excelled in enhancing customer satisfaction and loyalty. Skilled in cash handling and fostering positive team environments, I consistently drive improvements in service delivery and operational efficiency. My approach combines motivational skills with a focus on achieving measurable success in customer engagement and team performance.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Ulta
11.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
Patient Service Specialist 1
MedAssist, a Firstsource
07.2018 - 01.2021
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
First Assistant Store Manager
Shoe Show
08.2016 - 08.2017
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Contributed to the development of store marketing initiatives by collaborating with Store Manager on event planning, promotions, and advertising efforts.
- Promoted upselling techniques among staff members to maximize average transaction values while delivering excellent customer experiences.
- Boosted sales with strategic merchandising techniques, creating visually appealing displays that attracted customers.
- Managed daily store operations with attention to detail, including opening/closing procedures, cash handling, and maintaining organization throughout the store.
- Oversaw visual merchandising updates as needed based on seasonal changes or new product launches, adhering to brand guidelines and maximizing visual appeal.
- Resolved customer complaints with empathy and professionalism, restoring client confidence in the brand.
- Assisted with hiring and training new employees, ensuring a high level of knowledge retention and onboarding success.
- Implemented loss prevention strategies to reduce shrinkage and protect store assets.
- Maintained a clean and orderly store environment by enforcing strict cleaning schedules and standards for all associates.
- Collaborated with Store Manager to develop targeted sales initiatives to increase revenue growth.
- Analyzed sales data regularly to identify trends or areas for improvement; adapted strategies accordingly in collaboration with Store Manager.
- Enhanced team productivity by efficiently delegating tasks, streamlining processes, and promoting a positive work environment.
- Consistently met or exceeded sales targets by implementing effective promotional campaigns and motivating team members to achieve their goals.
- Conducted regular audits of cash registers and reconciled any discrepancies swiftly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Customer Service Manager
Walmart
08.2015 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Kept accurate records to document customer service actions and discussions.
Key Holder
It’s Fashion Metro
06.2014 - 07.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Increased sales by providing exceptional customer service and product knowledge.
Education
Medical Terminology - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2018
Pharmaceutical - Pharmacy Technician
Sanford Brown University
Dallas, TX05.2011
Diploma - General Studies
Greenville Weston High School
Greenville, MS05.2005
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Team Management
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Money Handling
- Cashier training
- Product restocking
- New Hire Training
- Opening and closing procedures
- Workflow Coordination
- Coaching and Mentoring
- Motivational Skills
- Online Order Picking
- Safety rules
- POS System Operation
- POS System proficiency
- Fraud prevention
- Honest and Dependable
- Customer Assistance
- Reliable and Responsible
- Cash Register Operations
- Cash handling and management
- Cleaning and sanitizing
- Active Listening
- Upselling
Timeline
Cashier Team Lead
Ulta
11.2023 - Current
Patient Service Specialist 1
MedAssist, a Firstsource
07.2018 - 01.2021
First Assistant Store Manager
Shoe Show
08.2016 - 08.2017
Customer Service Manager
Walmart
08.2015 - 08.2017
Key Holder
It’s Fashion Metro
06.2014 - 07.2016
Medical Terminology - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Pharmaceutical - Pharmacy Technician
Sanford Brown University
Diploma - General Studies
Greenville Weston High School