Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antoinette McGruder

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

Target
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Home Health Aide

Help at Home
06.2021 - Current
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Shift Lead Supervisor

Starbucks
07.2023 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Inbound Stower

Amazon
02.2022 - 02.2023
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
  • Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
  • Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.

Assistant Store Manager

Dollar Tree
03.2017 - 04.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

No Degree - Nursing

South Suburban College of Cook County
South Holland, IL

Skills

  • Customer service
  • Work ethic and integrity
  • Team collaboration
  • Time management skills
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Multitasking and organization
  • Patient care
  • First aid and safety
  • Safety procedures
  • Client safety and first aid

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • ServSafe Food Handler's Certification

Timeline

Cashier

Target
02.2024 - Current

Shift Lead Supervisor

Starbucks
07.2023 - 12.2023

Inbound Stower

Amazon
02.2022 - 02.2023

Home Health Aide

Help at Home
06.2021 - Current

Assistant Store Manager

Dollar Tree
03.2017 - 04.2021

No Degree - Nursing

South Suburban College of Cook County

Similar Profiles

CREATE PROFILE
Antoinette McGruder