Antoinette Melina

• provide different modalities of massage

• provide any elevation requested with massage

• provide a clean, safe and professional environment

• gather information to evaluate clients needs

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Ensured services client requested were completed, such as Massage, Cryoskin, Cavatation, Zyto scan, Ion Detox Footbath, Balancer Pro

• Ensured all client paperwork was complete by client and filed correctly.

• Ensured contact information was up to date in system

. • Completed SOAP notes for treatment client received

. • Maintained cleanliness of business

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

• Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
• Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
• Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
• Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
• Made referrals to appropriate services.
• Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
• Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
• Improved efficiency by developing standardized documentation templates for case records and correspondence.
• Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
• Operated computer and imaging equipment to retrieve and enter data into electronic case records.

• Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
• Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
• Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
• Assisted clients with completing complex forms and applications, ensuring accuracy and completeness of required information.
• Made referrals to appropriate services.
• Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
• Collaborated with multidisciplinary teams to ensure comprehensive case management and support for clients in need of assistance.
• Improved efficiency by developing standardized documentation templates for case records and correspondence.
• Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
• Operated computer and imaging equipment to retrieve and enter data into electronic case records.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Mitigated potential fraud by conducting thorough evaluations of client applications and verifying all supporting documentation.
• Established credibility as a knowledgeable resource for colleagues seeking guidance on complex eligibility issues.
• Implemented training sessions for new team members regarding proper documentation techniques and company policies, leading to increased productivity within the department.
• Coordinated with relevant community organizations to raise awareness about available assistance programs, resulting in an increased number of eligible individuals receiving benefits.
• Achieved higher levels of accuracy in determining eligibility with thorough analysis of financial, employment, and personal information.
• Provided exceptional customer service by addressing client inquiries and concerns promptly, earning a reputation for being both approachable and knowledgeable.
• Updated client records accurately to reflect changes in eligibility status or personal circumstances that may affect their benefits entitlements.