Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Antoinette M. Lujano

Antoinette M. Lujano

Corsicana,TX

Summary

A highly motivated individual with 12 years of dedicated public service as a Correctional Officer and over 30 years as a Real Estate Professional. This extensive experience has equipped me with a wealth of communication skills, a strong awareness of safety and security protocols, and a deep appreciation for the rich culture of which I am a part.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Professional Realtor/Broker Sales Representative

State of Arizona
01.1996 - 01.2025
  • Managed and delegated the operations of a Real Estate Firm
  • Mentor and train agents on best practices for client engagement and contract execution, improving team capability and sustaining high service standards
  • Established brokerage policies and procedures
  • Ensured compliance with Real Estate Laws and statutes through training and continued education
  • Negotiate lease and sale terms with buyers, sellers, and investors to secure favorable agreements, strengthening revenue streams and client retention
  • Conduct in depth property and market analyses to inform acquisition strategies and pricing decisions, producing actionable insights that improve investment outcomes
  • Property Management of a diverse portfolio of investor properties consisting of multi-housing and single-family homes
  • Designated Broker; Associate Broker; Property Manager; District Property Manager; Realtor; Sales Associate

Correctional Officer 1; Correctional Officer 2; Correctional Sergeant; Correctional Lieutenant; Correctional Officer 3

Arizona Department of Corrections
Phoenix, AZ
09.2010 - 11.2022
  • Prioritization of Public, staff, and inmate safety and security
  • Internal Investigations, to include contraband control and searches
  • Utilized crisis negotiation, de-escalation and conflict resolution skills daily to maintain peace and order and to avoid volatile situations among the inmate population, staff/inmate relations, and the public.
  • Mentored junior staff on high-stress decision-making and documentation best practices, fostering professional growth and stronger on-shift performance.
  • Managed roster allocation and shift coverage to sustain staffing continuity, enabling uninterrupted operations and preserving institutional stability.
  • Trained and practiced in the use of weapons, munitions, and the use of force continuum.
  • Leadership at both the unit and complex level; supervising an average of 12 to 30 junior staff continually.
  • Employed collaboration, critical thinking, and decisiveness when faced with high-stress scenarios
  • Excelled in writing and assessing detailed incident reports to pinpoint systemic safety deficiencies, and implemented revised procedures that produced noticeable reductions in recurring security breaches.
  • Integrated interpersonal communication by employing empathy and active listening techniques to address intricate complaints concerning inmates, staff, and the public.
  • Enhanced and unified time management and adaptability abilities while maintaining operational integrity in the face of unexpected situations.
  • Assist in establishing unit goals and directives through collaboration with upper-level management.
  • Designed targeted reentry initiatives; connecting inmates to community partners, improving post-release transition planning and lowering recidivism risk through structured pathways.
  • Practiced advanced security protocols (chain of evidence; crime scene management)
  • Possessing a comprehensive understanding of the laws and policies that govern inmate case management, including but not limited to compliance with sentencing, operational security, and the coordination and facilitation of inmate communication with family, legal representatives, and public entities.
  • Proficient in the Emergency Management System and First Aid.
  • Piloted evidence-based programming focused on vocational readiness; improving inmate engagement, and creating measurable skill development opportunities for reentry.

Education

Certificate - Basic Corrections

Rio Salado College
Phoenix, AZ
01.2010

Brokers License -

Arizona School of Real Estate And Business
Glendale, Arizona
01.2007

Real Estate License -

Westford College of Real Estate
Glendale, Arizona
05.1998

Diploma -

Maria High School
Chicago, IL
05.1983

Skills

  • Computer software/ frameworks: Microsoft Office Suite (Word, Excel Power Point), Quick Books, Amsi, Yardi, Rent Manager, Connecteam, Smart Sheets
  • Awards/Achievements: Certificates of Appreciation (2014,2017,2020); Uniformed Employee of the Month (2013,2014); Supervisor of the Quarter (2015, 2016); Supervisor of the Year (2017); Non-Uniform Employee of the Month (2019,2021); Non-Uniform Employee of the Quarter (2022); State Of AZ Directors Coin (2015)

Certification

  • Rehabilitation and Reentry Programming, (Certified) 2019-2022
  • Equal Opportunity Liaison, (Certified) 2013-2022
  • Prison Complex CIRT Leader, (Certified) 2018-2022
  • Self Defense Instructor, (Certified) 2018-2022
  • Alternatives to Violence Project Facilitator, (AVP Certified) 2021-2022
  • AIMS Certification 2013; 2017
  • Recovery Support Specialist (RSS) Facilitator 2020-2022
  • Leadership Education and Development Certification (LEAD) 2019-2019
  • Field Training Officer (FTO) for Supervisors 2012-2022

Languages

English, Conversational Spanish

Timeline

Correctional Officer 1; Correctional Officer 2; Correctional Sergeant; Correctional Lieutenant; Correctional Officer 3

Arizona Department of Corrections
09.2010 - 11.2022

Professional Realtor/Broker Sales Representative

State of Arizona
01.1996 - 01.2025

Certificate - Basic Corrections

Rio Salado College

Brokers License -

Arizona School of Real Estate And Business

Real Estate License -

Westford College of Real Estate

Diploma -

Maria High School