Summary
Work History
Education
Skills
Timeline
Bartender
Antoinette Moe

Antoinette Moe

Waianae ,HI

Summary

Dynamic office manager with a proven track record at Veracity, excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and maintained accurate financial records. Recognized for fostering a positive work environment and implementing efficient office management practices, ensuring seamless operations and exceptional client experiences.

Work History

Office Manager / Credit Card Terminal Customer Ser

Veracity
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Restaurant Manager

A&G Bar & Grill
2019 - 2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
  • Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Pearl City High School
Pearl City, HI

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Timeline

Office Manager / Credit Card Terminal Customer Ser

Veracity

Restaurant Manager

A&G Bar & Grill
2019 - 2025

Pearl City High School
Antoinette Moe