Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Chris Montag

Pittsfield

Summary

Dynamic small business owner with a proven track record at All Masonry, excelling in customer relations and operations management. Enhanced customer satisfaction through innovative solutions and meticulous attention to detail. Skilled in financial planning and relationship building, driving sustainable growth and fostering loyalty in a competitive market.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

39
39
years of professional experience

Work History

Owner

All Masonry
10.1986 - Current
  • Established operational processes to enhance customer service and satisfaction.
  • Developed marketing strategies to increase brand visibility and engagement.
  • Managed financial planning and budgeting to ensure sustainable business growth.
  • Cultivated relationships with suppliers to optimize inventory management and procurement.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Designed and implemented masonry solutions, enhancing structural integrity and aesthetic appeal.
  • Assisted in the design and execution of custom carpentry projects, ensuring individualized solutions to meet client needs.
  • Demonstrated versatility in skill set by successfully completing a variety of carpentry and masonry tasks, consistently exceeding client expectations.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Managed inventory of tools, supplies and equipment.

Shop Manager

Potter Brothers Ski & Snowboard
10.2013 - 06.2025
  • Assisted in managing daily operations and maintaining shop cleanliness.
  • Learned inventory management practices to ensure product availability.
  • Supported customer service efforts by addressing inquiries and resolving issues.
  • Collaborated with team members to enhance store presentation and merchandising.
  • Developed familiarity with point-of-sale systems for efficient transaction processing.
  • Participated in training sessions to understand safety protocols and procedures.
  • Adapted quickly to changing priorities during peak business hours.
  • Contributed to maintaining a positive shopping experience through proactive engagement with customers.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Boot Fitter/Retail Sales Associate

Surefoot
10.2010 - 04.2012
  • Assembled components and systems following specifications and safety protocols.
  • Inspected finished products for quality assurance, ensuring adherence to industry standards.
  • Operated various hand and power tools to complete fitting tasks efficiently.
  • Collaborated with team members to troubleshoot assembly issues and implement solutions.
  • Supported a positive work environment by fostering collaboration, sharing knowledge, and assisting peers as needed.
  • Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
  • Corresponded with supervisor to identify and carry out projects, implementing repairs, expansions and new installations according to customer requirements.
  • Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
  • Contributed to increased sales by creating eye-catching visual merchandising displays in retail environments.
  • Boosted customer satisfaction by providing tailored retail solutions and personalized assistance.
  • Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
  • Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
  • Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
  • Researched industry trends, incorporating innovative ideas into retail spaces for a competitive edge.

Education

Ski Racing

Mountain House
Lake Placid, NY
06-1988

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Customer service
  • Decision-making
  • Attention to detail
  • Quality assurance
  • Customer retention

Interests

  • Running
  • Kayaking
  • I participate in a variety of outdoor recreational activities
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Surfing

Timeline

Shop Manager

Potter Brothers Ski & Snowboard
10.2013 - 06.2025

Boot Fitter/Retail Sales Associate

Surefoot
10.2010 - 04.2012

Owner

All Masonry
10.1986 - Current

Ski Racing

Mountain House

Similar Profiles

CREATE PROFILE