Antoinette Mundy
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Quality Control Manager
Marberry Machine, Inc.
Houston, TX
07.2018 - 03.2024
- Trained staff on quality control principles, techniques, and processes.
- Observed customer specifications by monitoring quality control of finished products.
- Ensured that all process changes were documented properly in accordance with company policy.
- Evaluated vendor performance against established criteria to ensure adherence to contractual obligations.
- Kept records of quality reports and statistical reviews.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
- Developed and implemented Quality Control policies and procedures.
- Supported continuous improvement initiatives within the organization.
- Conducted internal audits to ensure compliance with ISO 9001 standards.
- Maintained records of test results, inspection findings, and corrective actions taken.
- Investigated root causes of non-conformance issues and proposed solutions.
- Managed calibration systems for measuring equipment used in the production process.
- Created inspection plans for incoming materials from suppliers.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Quality Assurance Manager
NDT-Pro Services
Houston, TX
06.2013 - 06.2018
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Supervised and guided inspectors, technicians, and other staff.
- Established product specifications and quality assurance practices.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Monitored production activities for conformance to established quality requirements.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Reviewed current standards and policies.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Established procedures and quality standards.
Operations Assistant
Testmasters, Inc.
Houston, TX
08.1996 - 06.2013
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Identified areas for improvement within the organization's operations process.
- Responded to client queries and maintained strong relationships with vendors.
- Coordinated support to facilitate general office operations.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Answered phones and routed voicemails to respective employees.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Coordinated the delivery of products or services to customers in a timely manner.
- Analyzed customer feedback surveys to identify areas of improvement in processes or services offered.
- Ensured that all safety protocols were followed during day-to-day operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Greeted guests and vendors to assist in navigating space.
- Maintained front desk to provide positive first impression.
- Organized and filed important company documents, spreadsheets and reports.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
John Foster Dulles High School
Sugar Land, TX06-1977
Skills
- Operational Improvements
- Operation Monitoring
- Performance Evaluation
- Quality Processes
Affiliations
- Family
- Cooking / Baking
- Drawing / Paintings
- Reading
References
References available upon request.
Timeline
Quality Control Manager
Marberry Machine, Inc.
07.2018 - 03.2024
Quality Assurance Manager
NDT-Pro Services
06.2013 - 06.2018
Operations Assistant
Testmasters, Inc.
08.1996 - 06.2013
John Foster Dulles High School
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