Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antonette Nelson-Jaundoo

Lake Ozark,MO

Summary

Dynamic Office Manager with a proven track record at HSD Hotel Supplies Depot, excelling in customer service and office administration. Enhanced operational efficiency through effective document management and updating. Known for strong organizational skills and the ability to maintain confidentiality, ensuring smooth office operations and exceptional client relations.

Overview

1
1
Certification
2015
2015
years of professional experience

Work History

Office Manager/Coordinator

HSD Hotel Supplies Depot
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced office efficiency by updating the website and organizing and filing documents.
  • Manage supervisor’s calendar.

Secretary/Mover

The Junkman
  • Managed phone inquiries.
  • Greeted callers with enthusiasm, enhancing customer experience.
  • Evaluated projects, handled financial records, and organized removal services.
  • Scheduled appointments, job assessment, and managed job bidding processes.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Graduate Nurse

Golden Living Nursing Home
09.2009 - 12.2014
  • Improved patient outcomes by providing compassionate and comprehensive nursing care to diverse populations.
  • Conferred with RN to identify patient care needs and support and prepare patient admission, transfer or discharge.
  • Completed, maintained and submitted accurate and relevant clinical notes regarding patient condition and treatment plan to facilitate continuity of care.
  • Obtained information from patient interview and observation and documented vital signs, weights and heights to facilitate patient care activities.
  • Instructed and counseled patient and family in meeting nursing and related needs to support plan of care.
  • Participated in quality improvement initiatives aimed at enhancing patient safety and overall healthcare delivery within the facility.
  • Demonstrated strong clinical judgment in prioritizing patient care tasks, managing time effectively to address urgent needs first.
  • Contributed to a safe and efficient clinical environment by maintaining strict adherence to infection control protocols and procedures.
  • Utilized evidence-based practice guidelines in delivering patient-centered care that aligned with current standards of nursing excellence.
  • Enhanced patient satisfaction through effective communication, active listening, and timely response to concerns.
  • Delivered culturally competent care by understanding diverse backgrounds of patients and adapting communication styles accordingly.
  • Maintained accurate and timely documentation of patient care activities, ensuring proper communication among healthcare team members.
  • Developed strong rapport with patients and families, establishing trust and open lines of communication for effective collaboration in care planning.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Monitored patient reactions after administering medications and IV therapies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Nursing Assistant

JC Manor
02.2008 - 09.2009
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
  • Reinforced positive care environment by engaging patients in meaningful activities and conversations.
  • Participated in professional development sessions, staying current with best practices in patient care.
  • Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
  • Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
  • Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
  • Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
  • Facilitated patient education on self-care practices, empowering individuals in their recovery process.
  • Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
  • Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Upheld infection control and prevention policies across different patient-facing areas.

Education

Associate Degree In Nursing - Nursing

Lincoln University
Jefferson City, MO
05.2014

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Document management
  • Team supervision
  • Decision-making
  • Teamwork and collaboration
  • Good judgment
  • Documentation and reporting
  • Professional and courteous
  • Managing operations and efficiency
  • Work Planning and Prioritization
  • Task delegation
  • Interpersonal relations

Certification

Associate Degree in Nirsing

Timeline

Graduate Nurse

Golden Living Nursing Home
09.2009 - 12.2014

Nursing Assistant

JC Manor
02.2008 - 09.2009

Associate Degree In Nursing - Nursing

Lincoln University

Office Manager/Coordinator

HSD Hotel Supplies Depot

Secretary/Mover

The Junkman

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Antonette Nelson-Jaundoo