Summary
Overview
Work History
Education
Skills
Timeline
AWARDS
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Antoinette O'Connell

Foley,AL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Resident Aide

Gordon Oaks Senior Living Community
07.2023 - Current
  • Assisted residents with activities of daily living (ADLs) including grooming, dressing, toileting, and personal hygiene.
  • Provided support with bathing and showering, ensuring resident safety, dignity, and comfort.
  • Monitored residents' physical and emotional well-being, reporting changes to nursing staff promptly.
  • Maintained clean and sanitary living environments by assisting with housekeeping tasks such as laundry, bed making, and tidying rooms.
  • Ensured adherence to care plans and safety protocols at all times.
  • Responded promptly to call lights and resident requests with a patient and attentive attitude.

Front Desk Receptionist

Gordon Oaks Senior Living Community
07.2023 - Current
  • Ability to prioritize incoming calls under pressure and time constraints.
  • Responsible for Life Safety with Code Calls from staff.
  • Customer engagement specialist with community, family members and residents.
  • Accountable for daily reception activities such as copying, faxing, scanning, letter writing to mention a few.
  • Proficient in Microsoft, Excel, and PowerPoint presentations.

Unit Clerk

Community Medical Center
02.2022 - 06.2023
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Coordinated communication between healthcare providers and patients to ensure timely information flow.

Front Desk Receptionist

FountainView Care Center
01.2021 - 06.2023
  • Phone reception multi-tasking of up to 10 calls at a time.
  • Greet and assist visitors, guests, and residents of the facility.
  • Data input, copying, faxing, scanning, and filing of all required facility documents.
  • Facilitated ordering of supplies and inventory management at reception areas.
  • Received and addressed resident and family concerns with timely follow up.

Education

High School Diploma -

Brick Township Highschool

Skills

  • Time management, Organizational Skills, Prioritizing, Teamwork, Problem-Solving, Multitasking Capabilities, Communication Skills, Adaptable and Quick to Learn New Technologies
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Timeline

Resident Aide

Gordon Oaks Senior Living Community
07.2023 - Current

Front Desk Receptionist

Gordon Oaks Senior Living Community
07.2023 - Current

Unit Clerk

Community Medical Center
02.2022 - 06.2023

Front Desk Receptionist

FountainView Care Center
01.2021 - 06.2023

High School Diploma -

Brick Township Highschool

AWARDS

Employee of the Month February 2022 and January 2023

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