ANTOINETTE ORTEGA
Glendale,AZ
Summary
Detail-oriented Hearing Coach with excellent communication, interpersonal, and creative thinking skills. Seeking to fill the vacancy at Phoenix Children's Hospital as a Newborn Hearing Screener. Committed to early detection and intervention of hearing impairments in newborns, providing compassionate care and support to infants and their families. Dedicated to making a positive impact on the lives of young patients and contributing to the overall success of the hospital's healthcare team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hearing Coach
Arizona Hearing Center
Phoenix, AZ
10.2024 - Current
- Maintained strict infection control protocols, ensuring a safe environment for patients and staff.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines when handling sensitive information.
- Visually examined patients' ears with an otoscope to check for excessive earwax or infections that may affect their auditory tests.
- Performed pressure tests using a tympanometer.
- Performed audiograms (in training).
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Cleaned hearing aids.
Cosmetologist
Self-Employed
Peoria, USA
11.2007 - 07.2020
- Built long-lasting relationships with customers by delivering exceptional service
- Listened to the concerns of clients to develop hairstyles boosting self-esteem
- Used social media platforms to build following and gain potential clients
- Guided other cosmetologists in providing the latest styles to better serve customers
- Scheduled client appointments, taking into account special requests and services needed
- Kept the work station clean, neat and presentable with regularly sanitized tools
- Boosted the salon's revenue by recommending, demonstrating and selling hair and skincare products to customers
- Updated and maintained customer information records such as beauty services provided
- Maintained robust schedule of client appointments and continuously high referral rates
Education
Associate of Applied Science - HEALTH SCIENCE
Estrella Mountain Community College
Avondale05.2025
Cosmetology License -
Maricopa Beauty College
Avondale, AZHigh School Diploma -
Bostrom Alternative High School
Phoenix, AZSkills
- Effective Verbal Communication
- Problem-solving
- Collaboration
- Analytical thinking
- Proficient Task Organization
- Client Engagement Initiatives
- Awareness of Nonverbal Cues
- Active Listener
Certification
- National Center for Hearing Assessment and Management Certification
- Fingerprint Clearance Card
Timeline
Hearing Coach
Arizona Hearing Center
10.2024 - Current
Cosmetologist
Self-Employed
11.2007 - 07.2020
Associate of Applied Science - HEALTH SCIENCE
Estrella Mountain Community College
Cosmetology License -
Maricopa Beauty College
High School Diploma -
Bostrom Alternative High School