Recent college graduate with a Bachelors of Arts in Ecology and Evolutionary Biology, showcasing a strong foundation in environmental science and a keen interest in marine biology research. Possesses excellent written and verbal communication abilities, honed through academic coursework and professional experiences in customer-facing roles. Adept at conducting field research through hands-on observation, with familiarity in statistical analysis software such as R Studio and BORIS. Proven track record of adaptability, flexibility, and detail-oriented work, demonstrated in previous roles including Sales Consultant and Optical Manager. Excels in strategy development, inventory management, and leveraging analytical skills to identify and solve complex problems. Seeking to transition into the field of marine biology research to apply academic knowledge and skills towards environmental conservation efforts and scientific discovery.
• Expanded client base by 15% identifying new opportunities through market research and networking events.
• Used in-store system to locate inventory and place special orders for customers.
• Retained excellent client satisfaction ratings through outstanding service.
• Developed a deep understanding of industry trends and competitor offerings to provide effective solutions for clients'' unique challenges.
• Identified issues, analyzed information and provided solutions to problems.
• Organized and detail-oriented with strong work ethic.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Managed and trained teams of opticians, ensuring high levels of product knowledge and customer service skills.
• Mentored employees in product knowledge and sales techniques to increase individual performance.
• Reduced employee turnover by fostering a positive work environment that encouraged teamwork and open communication in a high-stress environment.
• Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
• Demonstrated high levels of initiative and creativity while tackling difficult tasks.
• Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
• Assisted in recruiting, hiring, and training of team members.