ANTOINETTE PAYNE
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AMSA
Memphis VA Medical Center
08.2023 - Current
- Working as an AMSA I have obtained administrative duties being part of the healthcare team that serves as the first point of contact for veteran patients seeking care
- Our department determines eligibility, register patients, schedule appointments and process Identification cards
- Providing excellent communication amongst veteran patients, clinical staff and pharmacy.
- Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Assistant
BAPTIST MEDICAL GROUP
10.2020 - 07.2023
- Working as a medical assistant I am responsible for administrative as well as clinical tasks, such as maintaining patient records using EHR, preparing patients and rooms for examination, assisting physicians with exams and minor surgical procedures
- Triage patients to obtain their medical history and record patient medical history, vital statistics, and test results in patient medical files
- Obtained client medical history, medication information, symptoms, and allergies.
- Performs routine screening tests, such as height and weight measurements and blood pressure checks
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Support Supervisor/Lead Phlebotomist
LOYOLA MEDICAL CENTER
03.2014 - 06.2019
- Worked as a support supervisor daily, training of all new employees
- Providing my leadership and communication values with all employees and patients
- Maintaining coverage for all schedule conflicts and also for other locations
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Data entry of charts, insurance verification, and payment processing
- Ensuring effective and accurate patient care, Coordinating with physicians and nurses for transplant and oncology patients
- Following stat procedure in specimen collection, accurately identifying patients, correct labeling, transportation and ensuring proper receipt of specimens
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Reduced customer wait times by implementing automated ticketing systems and prioritizing urgent requests.
SITE MANAGER/ MEDICAL ASSISTANT
HOOPER HOLMES
01.2005 - 04.2014
- Arrival and setup of safe and effective inventory for all examiners and delegating duties
- While adhering to all state and federal regulations under HIPPA and CLIA laws
- Welcomed and provided outstanding customer service to all assigned participants in a comfortable clean setting
- Monitored, coached, and supervised team of 12 employees
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Acquire blood specimens using venipuncture or finger stick for Cholestech monitor
- Oversaw all daily office operations and equipment maintenance.
PARAMED MEDICAL ASSISTANT/ PHLEBOTOMIST
PORTAMEDIC
11.2004 - 03.2014
- Accountable for outstanding customer service while making calls to clients to schedule appointments at their homes or business office
- Data processing of customer information, very detailed oriented by way of reviewing and verifying all data for deficiencies
- Completing all requested tests per insurance company requirements such as competing vitals and measurements, obtaining urinalysis and perform dipstick, pulmonary function test, drug testing and ECG’s
- Entering data for all laboratories, label and package and store specimens per lab specifications.
Education
Associate Degree in Applied Science -
ROBERT MORRIS UNIVERSITY
01.2005
Skills
- Friendly, Positive Attitude
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Computer Skills
Certification
DATIA Certified Drug Tester
CPR/AED Certified
Medical Assistant Certified
Phlebotomy Certified
Timeline
AMSA
Memphis VA Medical Center
08.2023 - Current
Medical Assistant
BAPTIST MEDICAL GROUP
10.2020 - 07.2023
Support Supervisor/Lead Phlebotomist
LOYOLA MEDICAL CENTER
03.2014 - 06.2019
SITE MANAGER/ MEDICAL ASSISTANT
HOOPER HOLMES
01.2005 - 04.2014
PARAMED MEDICAL ASSISTANT/ PHLEBOTOMIST
PORTAMEDIC
11.2004 - 03.2014
Associate Degree in Applied Science -
ROBERT MORRIS UNIVERSITY
DATIA Certified Drug Tester
CPR/AED Certified
Medical Assistant Certified
Phlebotomy Certified
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