ANTOINETTE PAYNE
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
AMSA
Memphis VA Medical Center
08.2023 - Current
- Working as an AMSA I have obtained administrative duties being part of the healthcare team that serves as the first point of contact for veteran patients seeking care
- Our department determines eligibility, register patients, schedule appointments and process Identification cards
- Providing excellent communication amongst veteran patients, clinical staff and pharmacy.
- Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Assistant
BAPTIST MEDICAL GROUP
10.2020 - 07.2023
- Working as a medical assistant I am responsible for administrative as well as clinical tasks, such as maintaining patient records using EHR, preparing patients and rooms for examination, assisting physicians with exams and minor surgical procedures
- Triage patients to obtain their medical history and record patient medical history, vital statistics, and test results in patient medical files
- Obtained client medical history, medication information, symptoms, and allergies.
- Performs routine screening tests, such as height and weight measurements and blood pressure checks
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Support Supervisor/Lead Phlebotomist
LOYOLA MEDICAL CENTER
03.2014 - 06.2019
- Worked as a support supervisor daily, training of all new employees
- Providing my leadership and communication values with all employees and patients
- Maintaining coverage for all schedule conflicts and also for other locations
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Data entry of charts, insurance verification, and payment processing
- Ensuring effective and accurate patient care, Coordinating with physicians and nurses for transplant and oncology patients
- Following stat procedure in specimen collection, accurately identifying patients, correct labeling, transportation and ensuring proper receipt of specimens
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Reduced customer wait times by implementing automated ticketing systems and prioritizing urgent requests.
SITE MANAGER/ MEDICAL ASSISTANT
HOOPER HOLMES
01.2005 - 04.2014
- Arrival and setup of safe and effective inventory for all examiners and delegating duties
- While adhering to all state and federal regulations under HIPPA and CLIA laws
- Welcomed and provided outstanding customer service to all assigned participants in a comfortable clean setting
- Monitored, coached, and supervised team of 12 employees
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Acquire blood specimens using venipuncture or finger stick for Cholestech monitor
- Oversaw all daily office operations and equipment maintenance.
PARAMED MEDICAL ASSISTANT/ PHLEBOTOMIST
PORTAMEDIC
11.2004 - 03.2014
- Accountable for outstanding customer service while making calls to clients to schedule appointments at their homes or business office
- Data processing of customer information, very detailed oriented by way of reviewing and verifying all data for deficiencies
- Completing all requested tests per insurance company requirements such as competing vitals and measurements, obtaining urinalysis and perform dipstick, pulmonary function test, drug testing and ECG’s
- Entering data for all laboratories, label and package and store specimens per lab specifications.
Education
Associate Degree in Applied Science -
ROBERT MORRIS UNIVERSITY
01.2005
Skills
- Friendly, Positive Attitude
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Computer Skills
Certification
DATIA Certified Drug Tester
CPR/AED Certified
Medical Assistant Certified
Phlebotomy Certified
Timeline
AMSA
Memphis VA Medical Center
08.2023 - Current
Medical Assistant
BAPTIST MEDICAL GROUP
10.2020 - 07.2023
Support Supervisor/Lead Phlebotomist
LOYOLA MEDICAL CENTER
03.2014 - 06.2019
SITE MANAGER/ MEDICAL ASSISTANT
HOOPER HOLMES
01.2005 - 04.2014
PARAMED MEDICAL ASSISTANT/ PHLEBOTOMIST
PORTAMEDIC
11.2004 - 03.2014
Associate Degree in Applied Science -
ROBERT MORRIS UNIVERSITY
Similar Profiles
Dewey HendersonDewey Henderson
Program Support Assistant at Memphis VA Medical CenterProgram Support Assistant at Memphis VA Medical Center
Te'Ara L. ThompsonTe'Ara L. Thompson
Clinical Rotation at Defense Health Agency: San Antonio Market/Wilford Hall Ambulatory Surgical CenterClinical Rotation at Defense Health Agency: San Antonio Market/Wilford Hall Ambulatory Surgical Center
TONYA YATESTONYA YATES
Medical Support Assistant ED at VA Memphis Medical CenterMedical Support Assistant ED at VA Memphis Medical Center