Antoinette Polanco
West Babylon,NY
Summary
Customer-oriented Property Manager talented at supporting and cultivating excellent tenant relationships. Over 11 years of experience managing commercial and industrial buildings. As well as bringing a solid blend of people skills combined with the ability to implement and enforce property rules and regulations. Comprehensive experience steering improvement projects and building top-performing teams.
Overview
11
11
years of professional experience
Work History
Property Manager
Meringoff Properties
New York, NY
11.2022 - Current
- Responsible for the effective management of 5 commercial real estate properties throughout Manhattan and Queens totally approx. 1.5M sqft.
- Cross referenced Super's payroll explanations with ADP system for accuracy and approval.
- Coordinated the installation and deployment of Open Path access system for tenants and building staff
- Led informative property tours catering to the needs of investors, insurance personnel, and individuals seeking ownership or tenancy.
- Coordinated with vendors for the procurement of services such as repairs, maintenance and renovations
- Ensure violations are cured
- Maintain compliance with local laws for all properties
- Resolve tenant requests, as well as complaints, quickly and effectively while ensuring customer satisfaction
- Prepare detailed budgets and financial reports for properties
- Liaised between construction manager, GC and tenant during build-out phase of tenant suite
- Ensured uninterrupted building operations while tanks were being repaired or replaced at 2 properties
Property Manager
JLL Industrial
New York & Long Island, NY
11.2021 - Current
- Directly managed and oversaw two assigned clients’ portfolio, including 15 Industrial properties across Long Island and the 5 Boroughs with a total area of approximately 1.3M sqft.
- Demonstrated ability to enhance asset value and maintain tenant satisfaction
- Managed CAM reconciliations for 15 properties across two clients
- Maintained accurate and timely monthly A/R collections and reporting, addressing owner's specifications.
- Extracted lease information for newly acquired properties and occupants
- Performed regular property inspections
- Responsible for assembling, reviewing, and implementing operating and capital budgets
- Consistently secured service contracts through competitive bidding
Senior Property Manager
EQ Office, A Blackstone Company
New York, NY
12.2015 - 11.2020
- Monitored progress of over 15 construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- This includes overseeing Lobby/Plaza/Amenities renovation, Elevator Modernization, HVAC DX Unit replacement, Window washing rig replacement, Exterior Lighting project, as well as 15 floors of renovation
- Oversaw, coordinated and enhanced work of over 30 building staff employees daily which consisted of building office, janitorial, engineering and security team members to promote optimal efficiency and obtain necessary results
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations
- Average of 95% on time receivables monthly
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs which attributed to a 20% reduction in maintenance repair spend
- Part of a “super-user” team for a new customer service base platform called CRM, Microsoft 365 software that rolled out companywide to help with tenant retainage
- Planned tenant events to increase tenant relations
- Assisted in preparing properties for sale
- Handled disciplinary actions, performance appraisals and terminations of company staff.
Property Manager
EQ Office, A Blackstone Company
New York, NY
05.2013 - 12.2015
- Selected to manage newly acquired 224,000 sq
- Ft
- Property that was under over 30 million dollars’ of capital improvement projects to transform this Class C office building into Class A with new tenants occupying at higher rents
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Prepared specifications, solicited bids and approved subcontracts for building services
- Communicated regularly with over 20 key on-and off-site tenant contacts to achieve satisfaction with facility and services
- Developed, reviewed and submitted annual property operating and capital budgets with reduction in operational cost by 15% overall
- Maintained sufficient number of units market-ready at all times
- Under my management occupancy went from 60% to 97%
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Introduced prospective tenants to types of units available and performed tours of premises
- Also conducted investor tours when required
- Completed over 10 construction final walk-throughs with tenants in order to hand over space and begin rent commencements.
Education
Medical Assisting -
Mandle School of Allied Heath
Skills
- Property management experience
- Understanding of lease agreements
- Staff Management
- Knowledge of building codes
- Property tours and inspections
- Financial budgeting and reporting
- Customer service-focused
- Microsoft Dynamics 365/CRM & Office
- Angus Anywhere
- REMS
- Building Engines
- Procure to Pay (P2P)
- Yardi
- AVID
- One Stream
- VTS
- NaviGate
- DocuSign
- Concur
- MRI
- Realogic
- Clarity
- Quick Books
- Honest Buildings
- Enertrac
- Roof Manager
References
References available upon request.
Timeline
Property Manager
Meringoff Properties
11.2022 - Current
Property Manager
JLL Industrial
11.2021 - Current
Senior Property Manager
EQ Office, A Blackstone Company
12.2015 - 11.2020
Property Manager
EQ Office, A Blackstone Company
05.2013 - 12.2015
Medical Assisting -
Mandle School of Allied Heath