Hi, I’m
Antoinette Reed
Cocoa Beach,FL
Summary
Dynamic Administrative Assistant with proven expertise at The Inn at Cocoa Beach, excelling in customer service and data entry. Recognized for enhancing office efficiency and fostering strong client relationships. Resourceful problem solver adept at prioritizing tasks and maintaining meticulous records, ensuring seamless operations and exceptional guest experiences.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
11
years of professional experience
Work History
The Inn at Cocoa Beach
Administrative Assistant
07.2023 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assist Guest with reservations .
- Checking Guest in and out of the Hotel.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Dubsdread Catering
Server/Banquet Bartender
01.2017 - 06.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment
- Set-up tables for parties with linen, glassware and silverware ranging from 50 to 250 guest.
Timucuan Country Club
Banquet Captain
09.2014 - 10.2018
Job overview
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Assisted customers in selecting menu items, answering questions and providing general information.
Education
Los Angeles City CollegeLos Angeles, CA
Associate of Applied Science from Business Administration And Management
05-2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Critical thinking
- Strong problem solver
- Relationship building
- Prioritization
- Resourceful
- Records management systems
Timeline
Administrative Assistant
The Inn at Cocoa Beach
07.2023 - Current
Server/Banquet Bartender
Dubsdread Catering
01.2017 - 06.2022
Banquet Captain
Timucuan Country Club
09.2014 - 10.2018
Los Angeles City College
Associate of Applied Science from Business Administration And Management
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