Antoinette Respass

• Functioned as backup in areas of sales, support, and services.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Provided pricing information to customers regarding specific products.
• Assisted customers with prompt and polite support in-person and via telephone.
• Conferred with customers to understand needs and make target PLUSH VODKA recommendations.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Assisted customers with prompt and polite support in-person and via telephone
• Helped customers locate products and checked store system for merchandise at other sites

Job Description:

• • Assist Intake area process by sorting Mail in Applications, preparing outgoing Application package, and log in accurately incoming Applications in HEAP System.
• • Review clients’ documents to ensure program guidelines are met and research various HRA System which includes; HEAP System, WMS, HRA One Viewer, Housing System, Talks and SOLQ.
• • Accurately enter client’s information into HEAP database system and process application.
• Assure confidentiality of all records/applications for HEAP clients.
• Answer Conference line phone calls to make appropriate referrals and answer inquiries about HEAP program.
• Contact utility companies to assure continuation or re-establishment of energy service.
• Read and understand program guidelines set forth HEAP program manual.
• Adhere to all program and organizational policies and procedures set forth by HRA administration.
• Manage over 25 cases or more per day.
• Scans and indexes documents received via HRA computer banks, self-services scanners at HRA SNAP centers, online ACCESS NYC, Mobile Phones Docs, Right Fax, and other sources provided to agency.
  
  • Process incoming postal and inter/intra agency mail by receiving, opening, and sorting received documents, scans, and indexes mail into clients imaging case file.
  
  • Utilizes POS and Welfare Management System (WMS) systems to verify information provided on client’s documentation, checks documentation for inconsistencies, omissions, and transposition errors.
  
  • Returns questionable case documents, or documents that are illegible or unreadable to th Unit Supervisor.
  
  • Maintains logs of all indexed cases and statistics of all errors found for reporting requirements.
  
  • Answers and screens telephone calls and forwards accordingly as needed.
  
  • Performs other duties as required by unit supervisor.

• Codified office structures and processes to promote teamwork and performance.
• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Maintained effective schedule balance between rest periods, active play and instruction.
• Monitored entrances and exits to maintain safety and organized environments.
• Strengthened community engagement strategies to boost program outreach across Manhattan & Bronx..
• Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
• Backed up staff by assisting with difficult behavioral situations.
• Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
• Verified proper sign-in and sign-out procedures according to optimal security protections for children.
• Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
• Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Reviewed curriculum to evaluate success and recommend and implement changes.
• Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
• Demonstrated respect, friendliness and willingness to help wherever needed in all facilities Bronx and Manhattan.
• Assisted with day-to-day operations, working efficiently and productively with all team members
• Gained strong leadership skills by managing projects from start to finish
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Skilled at working independently and collaboratively in team environment

• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Monitored students' academic, social and emotional progress and recorded in individual files.
• Working with parents in Parent Engagement and providing services as needed.
• Assisted and supervised 150 children through entire school day