ANTOINETTE ROBINSON
Washington,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
TSO
Transportation Security Administration
Arlington, VA
01.2022 - Current
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Engaged in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and adapted to change and new information or unexpected obstacles.
Customer Service Associate
Whole Foods Market Inc
Washington, DC
12.2020 - 12.2021
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly
- Created and maintained detailed database to develop promotional sales
Librarian Assistant
District of Columbia Public Libraries
Washington, Columbia, United States
06.2019 - 08.2019
- Gained strong understanding of various methods for cataloging books and other materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Located library materials, resources and technologies to fulfill patron requests.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Compiled and submitted library activity and performance reports for improved insight.
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
Junior Camp Consoler/Kitchen Staff
God's Place Summer, District of Columbia, United States
06.2018 - 08.2018
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Librarian Assistant
District of Columbia Public Libraries
Washington, Columbia, United States
02.2016 - 06.2016
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Utilized computer databases to locate library materials.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
Education
Some College (No Degree) - Sociology
Coppin State University
Baltimore, MD 01.2017 - 01.2020
High School Diploma -
Archbishop Carroll High School
Washington, DC 09.2012 - 05.2016
Skills
Multitasking Abilities
undefinedTimeline
TSO
Transportation Security Administration
01.2022 - Current
Customer Service Associate
Whole Foods Market Inc
12.2020 - 12.2021
Librarian Assistant
District of Columbia Public Libraries
06.2019 - 08.2019
Junior Camp Consoler/Kitchen Staff
God's Place Summer, District of Columbia, United States
06.2018 - 08.2018
Some College (No Degree) - Sociology
Coppin State University
01.2017 - 01.2020
Librarian Assistant
District of Columbia Public Libraries
02.2016 - 06.2016
High School Diploma -
Archbishop Carroll High School
09.2012 - 05.2016
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