Antoinette Ross-Sullivan
Mobile,AL
Summary
Dynamic professional with a proven track record at Pilot Catastrophe, excelling in customer service and data entry. Recognized for attention to detail and effective teamwork, I resolved inquiries swiftly, enhancing customer satisfaction and loyalty. Developed training materials that improved onboarding efficiency, showcasing my commitment to collaboration and excellence in service delivery.
Overview
17
17
years of professional experience
Work History
Processor
Pilot Catastrophe
Mobile, AL
03.2011 - 08.2025
- Processing mail, handling basic billing inquiries, and sometimes managing payments.
- Answering and directing phone calls, taking messages, and handling incoming and outgoing correspondence.
- Scheduling appointments, managing calendars, filing documents, making copies, and maintaining office supplies.
- Troubleshoot issues, find solutions, and ensure that customer problems are resolved efficiently..
- Maintain detailed and accurate records of all customer interactions, transactions, and issues.
- Work with other team members and departments to resolve complex issues and escalate them when necessary.
Customer Service Representative
Alorica
Saraland, AL
09.2008 - 02.2011
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering loyalty.
- Managed order processing, ensuring timely delivery and accurate fulfillment of customer requests.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
Education
Administrative Assistant - Administrative Assistant
Bishop State Community College
Mobile, AL05-2008
Skills
- Data entry experience
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking and organizing
- Critical thinking
- Recordkeeping proficiency
- Document management
- Employee training
- Document review
- Paperwork management
- Microsoft Excel
- Data file transferring
Timeline
Processor
Pilot Catastrophe
03.2011 - 08.2025
Customer Service Representative
Alorica
09.2008 - 02.2011
Administrative Assistant - Administrative Assistant
Bishop State Community College