ANTOINETTE RUIZ
Library Assistant
Fort Sumner,New Mexico
Summary
Developed skills in information organization and customer assistance within library environment. Gained expertise in database management and fostering welcoming atmosphere. Seeking to transition into new field where these skills can be utilized to drive positive outcomes.
Personable and reliable with strong organizational skills and passion for helping others. Knowledge of library systems and cataloging. Committed to creating welcoming environment and enhancing user experience.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Library Assistant
Fort Sumner Public Library/Wage Subsidy
01.2025 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Handled receipt processing for book, audio-visual and computer software inventories.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Conducted library tours and orientations, familiarizing patrons with library's resources and services.
- Processed library card applications to provide access to library services.
- Provided assistance and support to staff in regard to facility maintenance, security, and services.
- Organized circulation desk with over 300 books, movies and to be checked out.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Managed library materials for accurate record-keeping.
- Created welcoming and comfortable space by keeping library clean and organized.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Collaborated with local schools to promote reading programs, enhancing children's interest in literature.
Cashier/Sales Associate
BW Gas & Convenience LLC
07.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
In-Home Caretaker
Consumer Direct
10.2020 - 07.2024
- Transported clients to appointments, errands, and social events, enabling continued engagement in community activities.
- Supported cognitive function through engaging conversation and mental stimulation activities tailored to individual interests.
- Facilitated social interaction by arranging visits from friends or family members upon client request.
- Maintained detailed records of services provided during each visit, ensuring accuracy in documentation for service reimbursement purposes.
- Contributed positively to team meetings by sharing insights gained from direct client interactions.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal client support.
- Educated clients on self-care techniques for enhanced autonomy in managing their wellbeing.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Conducted safety assessments within clients'' homes, implementing modifications as needed to reduce fall risks and other hazards.
- Monitored vital signs and reported changes to healthcare providers, ensuring prompt intervention when necessary.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships with clients.
- Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
- Assisted clients with daily living tasks for improved independence and wellbeing.
- Enhanced clients'' quality of life by providing compassionate and attentive in-home care.
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
- Developed personalized care plans tailored to each client''s unique needs, promoting overall wellness.
- Assisted with mobility exercises and range-of-motion stretches to maintain or improve physical functioning in clients.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
- Researched and recommended community resources to meet clients' needs.
Cashier/Sales Associate
Orlando Roybal/ Phillips 66
03.2024 - 06.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/Sales Associate
LJMs Travel Center LLC
01.2018 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Wagon Mound Public
Wagon Mound, NMSkills
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Shelf reading
Community outreach
Administrative support
Telephone etiquette
Library services
Material shelving
Customer relationship management
Damaged book removal
Reference services
Library software proficiency
Circulation desk
Electronic resources
Database management
Children's programs
Skilled researcher
Library event coordination
Patron registration
Library instruction
Cataloging expertise
Technical programs
Patron support
Clerical support
Event planning
Word processing
Fee collection
Administrative work management
Timeline
Library Assistant
Fort Sumner Public Library/Wage Subsidy
01.2025 - Current
Cashier/Sales Associate
BW Gas & Convenience LLC
07.2024 - 10.2024
Cashier/Sales Associate
Orlando Roybal/ Phillips 66
03.2024 - 06.2024
In-Home Caretaker
Consumer Direct
10.2020 - 07.2024
Cashier/Sales Associate
LJMs Travel Center LLC
01.2018 - 04.2022
Wagon Mound Public
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