Antoinette Ryan
Las Vegas
Summary
Dynamic hospitality professional with extensive experience at Hilton Grand Vacations, excelling in account balancing and customer service. Proven track record in enhancing operational efficiency and resolving guest issues, while fostering teamwork and collaboration. Skilled in Microsoft Excel and adept at conducting audits to ensure financial accuracy and integrity.
Overview
16
16
years of professional experience
Work History
Hotel Night Auditor
Hilton Grand Vacations
01.2024 - 10.2024
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
- Increased accuracy in billing process by thoroughly reviewing invoices for errors before finalizing charges to guest accounts.
Front Desk Manager
Club De Soleil
10.2017 - 10.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
Guest Service Manager
Holiday Inn Club Vacations Resort
01.2014 - 09.2017
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
Front Desk Manager
Sheraton Hotels
01.2009 - 12.2013
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
No Degree - Nursing
Aquinas College
Nashville05-1995
Business Management/Accounting
University of The Philippines
Manila, Philippines03-1985
Skills
- Microsoft
- Account balancing
- Property management systems
- Accounting
- Audit procedures
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Night audit reports
- Balancing transactions
- Multitasking and organization
- Front desk operations
- Punctual and dependable
- Bank reconciliation
- Resolving issues
- Posting charges
- Ledger updates
- Account reconciliation
Languages
Spanish
Limited Working
Tagalog
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Train Travel
Timeline
Hotel Night Auditor
Hilton Grand Vacations
01.2024 - 10.2024
Front Desk Manager
Club De Soleil
10.2017 - 10.2019
Guest Service Manager
Holiday Inn Club Vacations Resort
01.2014 - 09.2017
Front Desk Manager
Sheraton Hotels
01.2009 - 12.2013
No Degree - Nursing
Aquinas College
Business Management/Accounting
University of The Philippines
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