ANTOINETTE SANCHEZ
RANCHO CORDOVA,CA
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
14
14
years of professional experience
Work History
Care Management Support Coordinator IV
Health Net Federal Services LLC
Rancho Cordova, CA
08.2011 - 01.2025
- Improved customer satisfaction by coordinating support activities and resolving issues promptly.
- Coordinated support services to enhance client experience and streamline operations.
- Boosted team efficiency with effective communication and task delegation.
- Supported team in achieving operational goals by managing resources efficiently.
- Implemented process improvements to optimize support operations.
- Identified areas for improvement in service processes to enhance efficiency.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Participation in regulatory, legislative and accreditation agencies for URAC and ISO accreditation, involved in interviews with URAC for accreditation and assist in Quality Improvement Plans and quality improvement plans
- Contributed to team success with proactive problem-solving and support.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Answered phone calls and responded to inquiries from customers, providers and other external /internal contacts.
- Facilitated training sessions for new staff to improve service competencies.
- Enhanced service quality, ensuring timely response to beneficiaries and provider inquiries and concerns.
- Developed strategies for addressing and solving client issues effectively.
Administrative Assistant II
Health Net Federal Services LLC
Rancho Cordova, CA
05.2011 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Education
High School Diploma -
Keema High
Sacramento, CA06-2002
Skills
- Support coordination
- Project management
- Resource allocation
- Client interaction
- Data analysis
- Communication skills
- Team collaboration
- Process improvement
- Time management
- Customer service
- Conflict resolution
- Workflow optimization
- Virtual collaboration
Awards
Key Contributor Award 2022
Key Contributor Award 2023
Key Contributor Award 2024
Timeline
Care Management Support Coordinator IV
Health Net Federal Services LLC
08.2011 - 01.2025
Administrative Assistant II
Health Net Federal Services LLC
05.2011 - 08.2012
High School Diploma -
Keema High
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