Antoinette Scott
Independence,MO
Summary
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
- Focused Business Administration graduate with 5 months of experience in human resource departments. Dependable, dedicated and knowledgeable in effectively managing employee information and resolving personnel issues.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
University Of Missouri System
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Entered and maintained billing information in company internal databases for accessibility.
Administrative Assistant/Human Resources Assistant
Sovereign Staffing Group
09.2022 - 02.2023
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted with on-boarding process of 30 new hires in a day.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed payroll data entry and processing for 2000 employees to comply with predetermined company guidelines.
- Reviewed time records for 2000 employees to verify accuracy of information.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
Traffic/Financial Clerk
Associated Wholesale Grocers
07.2021 - 08.2022
- Filed Bill of Ladings, shipping and receiving documents
- Keep records of materials filed or removed, using logbooks or computers
- Add new material to file records or create new records as necessary
- Perform general office duties such as typing, operating office machines, and sorting mail
- Track materials removed from files to ensure that borrowed files are returned
- Prepare documents, such as work orders, bill of ladings, or shipping orders
- Scan or read incoming material to determine how and where they should be classified or filed.
Customer Service Representative
World Fuel Services
01.2020 - 06.2020
- Handle 35+ calls a day,with the duties of authorizing checks and fuel purchases for customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Updated account information to maintain customer records
Medical Underwriting Representative
Hartford Insurance
08.2018 - 11.2019
- Prepared insurance documents and insurance claims form for processing
- Contact insured to obtain missing information
- Informed customers about their status of their life insurance application and provided details
- Provided customers with how to appeal if their application was denied
- Provide guidance on what is the difference between long-term and short-term disability, and other policies offer.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
- Evaluated applications to determine insurance coverage and appropriate risk classifications
Customer Service Representative (HR)
UPS
07.2017 - 07.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Explain company personnel policies, benefits, and procedures to employees or job applicants
- Select applicants meeting specified job requirements and refer them to hiring personnel.
Collections Representative
Convergys Corporation
06.2015 - 06.2017
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and contracts on accounts
- Used scripted conversation prompts to convey current account information and obtain payments
- Recorded all information regarding financial status of customers
- Negotiated to collect balance in full
- Resolved challenging situations with friendly but firm strategies
- Used skip tracing and other techniques to locate debtors
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
- Handled 30 outbound and inbound calls daily with goal of collecting owed debt
Customer Service Representative
Centrinex
09.2013 - 05.2015
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Review loan agreements to ensure that its completed and accurate according to policy.
- Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
- Handle customer complaints and take appropriate action to resolve them.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
Administrative Assistant
Johnson County Community College
08.2010 - 05.2013
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Transcribed and organized information to assist in preparing speeches and presentations
Education
Associate of Applied Science - Business Administration
Johnson County Community College
Overland Park, KS05.2014
Skills
- ADP Workforce Now
- Business Administration
- Office Administration
- Payroll Administration
- Customer Service
- Microsoft Excel
- Google Docs
- Microsoft Word
- Multi-Line Phone Talent
- Citrix
- People Soft
- Microsoft Outlook
- Exam Proctoring
- Scheduling
Additional Information
- Certified Nursing Assistant (10 Years)
- Pharmacy Tech (6 Years)
- Human Resources Analytics
Timeline
Administrative Assistant
University Of Missouri System
03.2023 - Current
Administrative Assistant/Human Resources Assistant
Sovereign Staffing Group
09.2022 - 02.2023
Traffic/Financial Clerk
Associated Wholesale Grocers
07.2021 - 08.2022
Customer Service Representative
World Fuel Services
01.2020 - 06.2020
Medical Underwriting Representative
Hartford Insurance
08.2018 - 11.2019
Customer Service Representative (HR)
UPS
07.2017 - 07.2018
Collections Representative
Convergys Corporation
06.2015 - 06.2017
Customer Service Representative
Centrinex
09.2013 - 05.2015
Administrative Assistant
Johnson County Community College
08.2010 - 05.2013
Associate of Applied Science - Business Administration
Johnson County Community College