Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antoinette Seals

Memphis,TN

Summary

Compassionate Patient Care Technician with a proven ability to manage high volumes of daily patient interactions, including telephone triage, appointment scheduling, and patient referrals. Expertise in meticulous documentation and record maintenance ensures seamless operations and compliance with healthcare standards. A strong commitment to patient confidentiality fosters trust and enhances the overall patient experience. Demonstrated ability to thrive in fast-paced environments while delivering exceptional care and support.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Hemodialysis Technician

Fresenius Medical Care Holdings Inc.
12.2015 - Current
  • Recorded predialysis and post-dialysis weight and vitals signs to input into electronic medical records.
  • Discussed procedure with patient to explain each step and answer
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Accomplished Dialysis Technician providing skilled technical services for renal disease patients undergoing dialysis. Executes hands-on public health practices to maximize health status of individuals. Continually maintained positive attitude in emergent, stressful situations.

Customer Service Representative

Genesis Call Center Solutions
12.2014 - 01.2016
  • Collaborated with new customers to give details about company
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Certified Nursing Assistant

Allenbrooke Nursing Home
01.2010 - 12.2014
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Supported needs of 12+ residents under long-term care.

Education

Associate of Science - Pre Nursing

Southwest Tennessee Community College
Memphis, TN
05-2026

High School Diploma -

Joliet Central High School
Joliet, IL
07.2021

Skills

  • Consistent professional commitment
  • Highly self-directed worker
  • Inventory management
  • Strategic decision making
  • Strong organizational skills
  • Organizational time strategies
  • Service excellence
  • Compassionate patient assistance

Certification

  • CCHT - Certified Clinical Hemodialysis Technician
  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Hemodialysis Technician

Fresenius Medical Care Holdings Inc.
12.2015 - Current

Customer Service Representative

Genesis Call Center Solutions
12.2014 - 01.2016

Certified Nursing Assistant

Allenbrooke Nursing Home
01.2010 - 12.2014

High School Diploma -

Joliet Central High School

Associate of Science - Pre Nursing

Southwest Tennessee Community College

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