Hi, I’m
Antoinette Serra
Customer service specialists
New York,NY
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
years of professional experience
Work History
Payomatic Check Cashing
Manager
04.2019 - 07.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
D'Agostino supermarket
Cashier
07.2014 - 09.2014
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Department of
Sanitation Clerk Intern
06.2011 - 10.2012
Job overview
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Fashion Bug
Sales Associate/ Cashier
08.2008 - 01.2009
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Education
Fort Hamilton High SchoolBrooklyn, NY
General Degree High School Diploma
06.2008
Skills
- Excellent communication skills
- Computer literate
- Highly customer service - orientated
- Effective team player
- Superior organization skills
- Operated cash register to process cash, check, and credit card transactions
- Maintained knowledge of current sales and promotion policies regarding payment and exchanges and security practice
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Payomatic Check Cashing
04.2019 - 07.2023
Cashier
D'Agostino supermarket
07.2014 - 09.2014
Sanitation Clerk Intern
Department of
06.2011 - 10.2012
Sales Associate/ Cashier
Fashion Bug
08.2008 - 01.2009
Fort Hamilton High School
General Degree High School Diploma
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