Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Volunteer
Antoinette Silvera

Antoinette Silvera

Westminster,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Personable and dedicated Customer Service Representative with extensive experience in 10+ industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Chauffeur/Driver

BoxCars LLC
10.2023 - Current
  • Pre/Post Trip vehicle
  • Update any thing that vehicle needs or that is not working properly Follow itinerary for pickup times, drop off location and any other request such as car seats, water bottler, food on the bus
  • Using driver app, whip around and WhatsApp to provide information as to the arrival time, customer on board, passenger dropped off, done
  • Communication with dispatch through the ride.
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
  • Ensured passenger safety by adhering to traffic laws and regulations at all times.
  • Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
  • Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
  • Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.

Professional Chauffeur

Hermès
10.2022 - 09.2023


  • Safely transported VIPs, executives, celebrities or individuals with special requirements while respecting their privacy concerns.
  • Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
  • Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
  • Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
  • Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
  • Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
  • Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
  • Assisted passengers with luggage to provide seamless door-to-door service.
  • Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Kept accurate records of mileage, travel times, and expenses for billing purposes.

School Bus Driver

Centro de la Familia
03.2019 - 09.2022
  • Pre/Post Trip my bus
  • Log all pertinent information necessary for bus rosters, Bus sign in/out sheets, Maintenance log forms
  • Load children on bus making sure they are secure
  • Unload children from bus and complete the process of 'No Child left behind'
  • Responsible for all maintenance done on the bus and company vehicles.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

Bus driver full time

Denver Public Schools
07.2019 - 08.2020


  • I also did excursions. Picking up students and taking them to and from their field trip.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.

Lead Pharmacy Clerk

Kaiser Permanente
Westminster, CO
08.2012 - 01.2018
  • Kaiser: Customer service, POS captain, part of the Subgroup coming together with other departments to streamline our processes and make them invisible to our members.
  • Safety coordinator for the pharmacy
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.

Customer Service Representative Agent

ADT
Aurora, CO
09.2002 - 10.2008
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.

Education

Junior High School Education -

Iver C Ranum High School
Westminster, CO
05.1987

Skills

  • Basic Math
  • Class B
  • Bilingual Spanish
  • Customer service
  • Time Management
  • Typing 40 (wpm)
  • Rules of HIPPA
  • Multi-Task Management
  • Research
  • Conflict Resolution
  • Positive and professional
  • Medical terminology knowledge
  • Microsoft Office Suite
  • Prioritization
  • Reading Comprehension
  • Problem Resolution
  • Spreadsheets
  • Call Center Operations
  • 10-Key
  • Call triaging
  • Administrative Support
  • Inbound and Outbound Calling
  • Data Entry
  • Paperwork Processing
  • Upselling and cross-selling

Certification

  • CPR Certification
  • CDL
  • Air Brake Endorsement, 09/01/19
  • Commercial Driver's License (CDL), Class B, 08/01/23, CO, P (Passenger vehicles), S (School bus)

Additional Information

Commercial B with P and S

Timeline

Chauffeur/Driver

BoxCars LLC
10.2023 - Current

Professional Chauffeur

Hermès
10.2022 - 09.2023

Bus driver full time

Denver Public Schools
07.2019 - 08.2020

School Bus Driver

Centro de la Familia
03.2019 - 09.2022

Lead Pharmacy Clerk

Kaiser Permanente
08.2012 - 01.2018

Customer Service Representative Agent

ADT
09.2002 - 10.2008

Junior High School Education -

Iver C Ranum High School

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Antoinette Silvera